MOBILE agent is FREE to download and available for member-policyholders in Arkansas, Colorado, Florida, Louisiana, Mississippi and South Carolina.
AVAILABLE FEATURES WILL VARY BY STATE WITH THE INITIAL RELEASE OF MOBILE agent. Features may be added or enhanced in some states following the initial release.
Key features of MOBILE agent include: My Policies, My Agent, Membership, ID Card, Nearest Office, Pay Bill, Report Claim, and Send Help.
Use MOBILE agent for an overview of all active auto policies.
Need to reach your agent while on the go, but you don’t have an email address or phone number handy? No problem. Use MOBILE agent to call or send an email to your agent with a simple tap of the screen. Or, use the “Nearest Office” feature to locate an office or Claims Service Center using an address or your current location.
If you run into trouble on the road and need to report a claim, MOBILE agent provides access to 24 hours claims service. Complete a short form, or call the customer service hotline to start the claims process.
An electronic copy of your insurance card is always at your fingertips with Mobile agent.
Should you need emergency roadside assistance, the “Send Help” feature immediately dispatches a service provider or connects callers to a customer service representative. MOBILE agent will allow customers to request roadside assistance, to receive confirmation help is on the way, and to track the service provider all without ever having to talk with someone on the phone. MOBILE agent relies on Global Positioning Service (GPS) coordinates but only uses GPS location services when needed or selected by the customer, saving battery life and data plan minutes.
Your Farm Bureau membership number will serve as your login ID, and the password from your Farm Bureau Insurance online account will be needed to access MOBILE agent. Don’t have an online account? Set up an online account by visiting your state’s Farm Bureau Insurance website.