This app is awful. If you are relying on this for viewing your bank statement, balancing your account, keeping up with automatic drafts, deposits, possible fraudulent activity, etc..you will be disappointed! It's been nearly two weeks since I have been able to log on. While the customer service rep was courteous and offered to confirm balance and transactions on my account and gave a follow up call on Christmas eve, still I am not able to log into my acct. Wish I hadn't gone paperless!
20 people found this review helpful
Every time I use SS's app, I have to reset my password by going to the bank or calling for assistance. I DON'T have time for this, and it's VERY frustrating, annoying, and time consuming!! Your app no longer allows me access on my phone, although I use the same username/password on my tablet, and NOW I can't access the app on my tablet. There is NOTHING to "update". I already did that previously and now have no access at all. Do something about it; this is ridiculous!!
7 people found this review helpful
Seems I'm having the same problem as others. Worked great til a few weeks ago... now just says loading and never loads. I asked about it at the branch I use and was told it was fixed on other devices but that the Galaxy Note 9 (which is what I have) still has glitch and they are working on it. I don't understand cause I've had this device for months and it worked before. Seems that some update caused the problem and they should just reverse the update...
5 people found this review helpful
January 9, 2019
Thank you for your review. We apologize for the inconvenience this has caused. An update is being released next week that should be eliminating the login issues Android users have been experiencing lately. In the meantime you should be able to access your mobile browser until this update is available.