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UPDATE: After verifying that my settings were not changed, I re-paired the bluetooth and stepped on the scale. All of the stats on trends returned to the previous readings. My rating would have been much higher, but after the last update (3.16.0), all of my stats on trends went the opposite way even though I know that I have lost weight. I want to see positive changes when I lose, not negative. Very disappointed. I will gladly change my review once the app is fixed.
October 16, 2023
We sincerely apologize for any inconvenience caused.
I understand your concern about the sudden change in the readings in your app.
Did you ever change your profile(height/age/gender/Athlete mode status)?
Please feel free to contact us via email (firstname.lastname@example.org)Sincerely, Customer Service Team
This app works with its scale. However, it gets 2 stars taken off for software issues. Specifically, the all important graph of the data is completely static -- you can't zoom in, zoom out, or adjust the graph in any way other than by dates. If you weigh every day, your graphs are practically useless and you'd need to export to Excel to actually use the data.
7 people found this review helpful
September 21, 2023
We're really sorry for the inconvenience this has caused. Unfortunately, the APP doesn't currently support zooming in/out of the graph. But we really appreciate your suggestion and will forward it to our tech team for future improvements. Sincerely, Renpho Customer Service Team
Ok but could be better. The connection to Bluetooth is great but I need to be able to delete individual entries in case of mistakes. The charts need help too. The week trend should not show values from the same date two years ago. Get the scale for the hands free data gathering...just send your data elsewhere (Google Fit) and use those charts instead