Empower your frontline staff and create better first impressions to ensure high quality, personalized customer experiences with smart business apps from Qmatic.
Solo Mobile Connect is used for serving customers in a Solo system and allows for higher customer satisfaction scores by allowing your staff to attend customers on the floor, where they are and on their terms instead of behind a counter.
Your staff becomes more productive by having information at their fingertips that make it easier to provide great customer service. The Solo Mobile Connect app provides real-time status about waiting customers, customers currently being served and notifications on upcoming visits. There is also possibility to transfer customers as well as handle walk direct.
Solo Mobile Connect is a mobile solution used with Qmatic’s customer journey solution Solo. Visit qmatic.com for more information about our solutions and to find your local distributor.
The solution requires Solo Firmware 124.17 or higher and a patch that can be downloaded from Qmatic World.