Took almost three months to complete a simple refi! The app is sooooo slow over cell. So slow that I'd say to not even bother. The MyQL website on the other hand, is terrific! Was a simple refi of a $150-200K townhouse, without a second mortgage. Between the horrible appraiser, and then Quicken Loans ignoring his mistake for a month, despite my repeated protests, ended up trolling the time spent on this refi. The entire process was such a turn off that I'm already shopping to refi again, and to NEVER work with Quicken Loans in the future!
What a joke!!! This company is full of lying people!! The app is a joke you can't do crap on it always had problems with the app then when i called the company they were all rude and one person would tell me one thing the the next person would say a totally different thing! Save your time go with a good bank. I dropped these losers like a bad habit!
Painful struggle 13 days in progress :( The app works fine. The actual refi process proving to be a time consuming joke. Chosen for the ability do everything online fit our busy life, but has already consumed more of our time than traditional. Initial conversation promising. Promise of one person to deal with through this and all future loans had it's allure. Then we were handed off to inexperienced help. Back dated document requests trickle in randomly, high closing costs, quoted #'s changed, no internal coordination or communication....
Slowly losing faith in this company This company seems to start off with their best employees, then they slowly start handing you over to people who can't even read a simple bank statement. We have had to resubmit documents over and over again because of their errors. I'm 2 weeks away *hopefully* from closing, but I'm already not feeling confident despite turning in and uploading over 117 documents. We'll see.
Great app. Quicken loans is perfect! This is as far the best that quicken loans can offer. The easy way to get your payments made and check your balance. Quicken loans is the best bank I have worked with.
Not customer friendly If you ever have a hardship quicken loans will not help you. They have horrible customer service. Stay away.
You can now view your transaction history so you can track each payment you make. You can filter and sort by year or month to see your activity and confirm your payments right from your device.
Now you can upload all the document types to the app that you can on the web. This means that you’ll move through the mortgage process faster and with fewer steps.
Manage your finances, quickly and easily without needing a paper ledger.