
Kenneth Edward Dower
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This app does NOT work at all. I even tried reinstalling it, no good. Will not even open, keeps saying it can't connect to the server. I completed all the forms and info on line on my computer and still the app does NOT work. I talked to tech, my model of Android phone is not supported so the app will not work, has nothing to do with the operating system, which is up to date and "should" work. Poorly designed app if it won't work for all Android phones, and if so, it should tell you that before downloading and going through endless misery. Finally, I was able use the service through the browser (Chrome) on my phone, which works fine. If you're having problems with the app, forget it and connect to My-Care-Plan through your browser (Chrome, Firefox, or Safari).
32 people found this review helpful
The software for an Android phone needs to be 8.0 or higher and for Apple it needs to be at 11 or higher. We also do have a robust online access using Chrome, Firefox or Safari, please visit https://web.my-care-plan.com/login for the Computer access link.

Susan Madrid
Horrible app, nothing works. I wish my medical company that makes me use it would discover how bad it is. They expect me to communicate with my therapist and them through it, but it has no working method for this. No recipients in the message part, no appointments listed although I have a standing appointment, nothing in news, etc. Worthless.
5 people found this review helpful

A Google user
Awful app and terrible webpage. After fumbling on the webpage via desktop computer on firefox with no luck, I opted to get the excessively invasive mobile app. Selecting Health Card in the app loads the main dashboard but in landscape view. Starting the video conference directs off the app and onto a web browser. It's not indicated anywhere accessible that only certian browsers can accomodate. I finally directed the link to chrome and got myself set up. Nowhere visible to contact IT for help.
8 people found this review helpful
Thank you for the detailed review, our support page is https://www.mycareplan.info/ The health card is if you end up at a clinic which does not have your health information.The dynamic barcode on the health card within the mobile application when scanned will provide a pop up for your ER or other provider to view important information.