This MCP app is absolutely terrible. I strongly dislike how it requires connection via web browsers. As such, it adds confusion as well as having to alter browser security settings. Most recently, patients trying to connect to the waiting room are disconnected from their Carriers Data Network. The 5G/4G signals literally flash off and on, preventing connection. This has resulted in several missed appointments.
3 people found this review helpful
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This app does NOT work at all. I even tried reinstalling it, no good. Will not even open, keeps saying it can't connect to the server. I completed all the forms and info on line on my computer and still the app does NOT work. I talked to tech, my model of Android phone is not supported so the app will not work, has nothing to do with the operating system, which is up to date and "should" work. Poorly designed app if it won't work for all Android phones, and if so, it should tell you that before downloading and going through endless misery. Finally, I was able use the service through the browser (Chrome) on my phone, which works fine. If you're having problems with the app, forget it and connect to My-Care-Plan through your browser (Chrome, Firefox, or Safari).
16 people found this review helpful
The software for an Android phone needs to be 8.0 or higher and for Apple it needs to be at 11 or higher. We also do have a robust online access using Chrome, Firefox or Safari, please visit https://web.my-care-plan.com/login for the Computer access link.
This app may be the worst I have ever tried to use. Installing was a nightmare with internal errors requiring interminable waiting. I'm trying to connect with my physician's office to read her response to a query. Not good.
2 people found this review helpful