Redirect Health Member App

Redirect Health Inc.

About this app

The new Redirect Health Member App offers a streamlined experience for accessing healthcare. Stay informed and on top of your health with direct communication with your Redirect Health care team 24/7/365. Members can use the new Redirect Health Member App to:

- Schedule a call with a provider
- Access your Membership ID Card
- View your benefits & coverage information
- Renew any prescriptions
- Submit billing receipts
- And anything else you need help with!

Ratings and reviews

This is by far the worst experience I've ever had with an insurance company ever. This deserves negative stars. I compare this insurance more to a white elephant gift for those familiar with the concept. It seems nice but it will end up causing more harm then good in the end. Avoid this company, app, all of this like the plague. You'll likely suffer medically and financially from their "help". Also, the text field wasn't long enough to explain how convoluted their system and app is so...

the new update doesn't complete any in app process, almost every button just brings me to a grey screen

The redirect team members that I speak to are always friendly and try their best to be helpful, but it seems like nobody actually understands how the business works. My provider was repeatedly given false and contradictory information on how to submit claims and, as a result, had those claims ignored with no feedback or warning. The app constantly tries to dissuade you from seeing a provider of your choice, and provides no way to check on the status of a pre-auth request.

What’s new

- UX Enhancements: Timezone display in primary care and not applicable button added to activation flow
- Bug fixes
- Activation flow experience improvements