NETZSCH Video Remote Support allows us to provide faster customer service. To do this we connect via live video and scale our knowledge by pooling and sharing our know-how.
ONE BUTTON SOLUTION
With one touch, a local service technician can connect to one of the headquarters via smartphone, tablet or data glasses.
INDIVIDUAL AND GROUP CHAT
Individual and group chat for text communications with file sharing feature for use in industrial spaces, quick/immediate data exchange and working in online and offline spaces.
ONLINE/ OFFLINE ANNOTATIONS
NETZSCH Video Remote Support allows you to draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.