
Thomas DeBell
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Just awful. Crashes when changing options on an entree, or just doesn't show any sides (and then you can't save because you have to choose sides). You'd think a restaurant ordering app is the simplest app in the world to make, but apparently not. I prefer to just use the website, but they broke that too (Recents no longer shows past orders for easy re-ordering) Edit: Their response is hilarious lol "sorry the app doesn't work, just don't use it instead!"
2 people found this review helpful
Texas Roadhouse, Inc
April 23, 2026
Thank you for reaching out about this. We’re sorry for this inconvenience, we will let our corporate team know; they will investigate and work quickly to fix any issue. We understand this is an incredible inconvenience but invite you to please give us a call at your local store to place your order or add your name to our active Waitlist. Thanks!

A Google user
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Waitlist info is never accurate. Everyt time we try to get on the waitlist, it says there is no wait. We arrive at the restaurant, and there is, in fact, a wait. Hostess told us the most recent trip that the app has about a 10 min lag. Well, we live about 15 min away, and i tried 3 different times to check in, to the app telling me there was no wait. This part of the app could be better.
34 people found this review helpful
Texas Roadhouse, Inc
November 4, 2019
Jeremy, we are so sorry to hear you have been having issues with the Waitlist feature of the app. Although your experience had been unpleasant, we appreciate you taking the time to share your thoughts. If there's anything else we can do to improve your experience, please email us at texasroadhouse@rlvt.net. Thank you for your patience!

Sheena Kilgore
We always order and do the To Go...and it is SO convenient! They get the food done pretty fast, so far the accuracy of our orders have been on point, the employees are super nice and helpful, etc... My only complaint, I guess you could call it, would be that the portions of condiments/toppings (when it comes to butter, cinnamon butter, sour cream, dressings, etc...) is really small.
18 people found this review helpful
Texas Roadhouse, Inc
March 7, 2024
Hi Sheena! Thank you for your comment. We sincerely appreciate you taking the time to let us know how we can improve.