Reliance Care

3.4
401 reviews
50K+
Downloads
Content rating
Everyone
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About this app

By Reliance HMO

Reliance Care is an intuitive, user-friendly app for enrollees of Reliance HMO to access their healthcare information and services.

The app connects you with doctors 24/7/365 through the convenience of your smartphone.

Forgot your Enrollee ID number? No problem. You can access your virtual card right on your phone.

With Reliance Care, your health care is always at your fingertips.


FEATURES
* You can ask doctors health questions online
* View health plans and benefits
* Use your enrollee profile on the App as a virtual ID card
* Receive health tips
* Chat with a customer care agent

About Reliance HMO

Reliance HMO is a technology driven health insurance company that has integrated technology into every sphere of health-care management.

The company started in 2016 with a vision that aims to use technology to make insurance accessible and easy to use.

Reliance pro-actively makes use of artificial intelligence and data science for personalized health-care, preventative health-care that reduces admissions and optimizing access to health care.

Enrollees enjoy a curated network of top rated hospitals, a dedicated medical support team that includes doctors on call and a 24/7 access to doctor consultation online.

Reliance members can easily access care online, view their health history and manage account information through an intuitive web and mobile app experience.

For more information, visit https://www.reliancehmo.com
Updated on
Oct 18, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
This app may collect these data types
Personal info, Messages, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted
3.4
401 reviews
Deborah Edward
March 10, 2022
Hello, Your App is great however I believe it can be better. Kindly add a payment history list. Every month, money is deducted from my account but there is no master list in a single space on the app to track how many months I have paid and when I started my subscription. There is no guide on what to do when I get to the health centre I have selected amongst other things. I understand that simplicity is a goal with the app but functionality and a great user experience also matters.
17 people found this review helpful
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Reliance Health
March 10, 2022
Hi Deborah, thank you for taking out the time to send us your suggestions. To access your billing history, go to Settings, select 'Manage Accounts' under Account Settings. Click on the sidebar icon to access 'Billing'. We've also forwarded your feedback to our development team. They will look into it to help us further improve. Do have a great day!
Mo Oyewusi
August 31, 2022
Doctors are prompt to get on consultation with patients. However, it would be nice if the accessibility option of users who cannot hold smooth conversations in English be considered. Hence,there should be an option to select language of choice. Also, the delivery option didn't work for days even after confirming via the app that delivery option is available for my location. The pickup option was eventually resorted to. Please try work on that.
1 person found this review helpful
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Reliance Health
September 7, 2022
Hi Mo, Thank you for your valuable feedback and suggestions. We have forwarded them to the team working continuously to improving our processes to serve you better. Do have a wonderful day!
Moses Eze
August 18, 2022
They bombard you with emails to pay money, but never check if you eventually used the service. So I payed once and wasn't able to use the service at all due to my schedule, They called me in due time and said I have to renew my subscription, without checking to know if I even used the service at all, I told her I will pay, is it not subscription? I will pay. Lol these people cancelled my plan.😀 So if this was a loan, will you cancel my plan because I didn't pay on time? Lol
1 person found this review helpful
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Reliance Health
August 18, 2022
Hi Moses, we regret the inconvenience faced. We notice you are on a retail plan (expired not cancelled). The longer you stay with us, the more benefits you unlock. This means your continued subscription grants you access to more care when you need it. Please contact our support at hello@getreliancehealth.com for a guide on how to renew your plan.

What's new

Bug fixes and improvements