WORST OF THE WORST. Be careful these guys won't give a dam. first booking they overcharged me with fees I wasn't aware of. today I am flying in 1 hour and they contacted me saying that the car I booked isn't availbe st the time I arrive at the airport. So now I have no car when I land and I am stuck at the airport. did they care? absolutely not. of course the only solution was a refund or me paying double the prize for another car. Thank you rentalcar.com for ruining my holidays. think twice be4 you book with these people.
Not sure when this change occurred but search results no longer give specific locations. For example, I search for a car rental in Montreal and it doesn't tell me in the list of cars which part of the city the rental company is located. Also can't filter by non-airport locations or view on a maps. Very difficult to find convenient locations.
Worst experience. You book a car, doesn't get confirmed, you can't cancel it either because you have to pay a fee of the same amount as the car booked. No information whatsoever if the reservation is confirmed or not. Or, you amend a reservation - confirmation appears in the app, no email though. Next day it seems reservation hasn't been changed - I have no idea if my amendment went through now.
Up to today 5star. Today tried to book brussels midi to paris cdg airport. No car available. However! Using google to access your website. Hey Presto i have a car! And i am directed to my membership login!
Mobile app does not find confirmed reservation. Keeps profile, but does not find the reservation.
Easy to use app but could not easily delete quote
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