I had the same issue as others describe where the app connected to only the left hearing aid. I experimented by shutting off the left hearing aid (open the battery door) and then running the search. It finally found the right side. Then it asked to run search again the find the left side. I closed the battery door for the left and re-ran the search and it then found both hearing aids. Problem solved... app works fine now.
11 people found this review helpful
Hey Bruce, thank you for this feedback. If you encounter any further issues, please don't hesitate to email us at firstname.lastname@example.org so we can assist.
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Won't pair. Would you please put the original app back to install. Especially with all the complaints. It's really annoying not being able to adjust bass and treble to be able to understand better. Removed the Otter Box case from my old S-5 and it paired but still will not on my S-9 trying the same thing. Finally got paired after turning on location. THANKS!
42 people found this review helpful
Thanks for updating the comment.
We are happy to help.
I have the galaxy s8, took a while for Resound and Samsung to work out connectivity between the app and the hearing aids. Once the app included S8s, everything was fine. Unfortunately, for the past few weeks, I can't get the app to sync with my hearing aids. I can pair them, but somehow beyond that, the app can't get data info from the aids to be able to use the app. My audiologist can't understand why this happened. I know that I need to get on the phone with Resound to work it out .
6 people found this review helpful