Worst app and card ever!! Ive been in italy tor 10 days and i havent been able to use it yet. And i havent seen 1 westpac alliance bank yet. So even if i do get to use the card there will be charges. No point. Go with travelex. My partner has that and it has worked everywhere. No issues. I even called long distance to westpac global and they wouldnt help me over the phone. I want to punch somebody
While travelling I had to ring on 3 separate occasions to get card unblocked which cost me a bomb!.! Now you can't exchange any currencies as the app just stops. Totally useless.
Once your card gets blocked, no matter what you do, it cannot be unblocked through the app. You have to physically call the helping and have them unblock it for you which is a major hassle when stranded overseas with no phone service and no currency.
When one of the cards was blocked by the bank, the app offered an 'Unblock card' button. When pressed it replied with the statement that the card had been unblocked. This however was not the case and I had to make an international call to the bank to unblock the card manually.
The app asks different security questions that I didn't set and ofcause says my answers are wrong. I have to use the browsers version instead.
New update makes this a brilliant app. Older reviews should be discounted as the old app hadn't had any significant update in ages. The updated app is a complete redesign and introduces heaps of new functionality. To the developers - it would be awesome if I got a notification when my card is blocked. That way I know instantly I need to get my backup card instead of when I'm somewhere trying to spend money. Keep up the great work!
- Temporarily block and unblock your card
- Load limit tracking
- Set transaction alerts via push notifications
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