I have read more critical than positive reviews about this application. I was inclined to download it, but after reading the negative reviews, I will not attempt it. I hope the company has corrected the issues outlined throughout the multiple reviews shown here, particularly those where money is sent to Cuba and the recipient never receives it or it is delivered with an unusual delay. To provide true customer service, the company must track the customer's money until it reaches the recipient.
July 24, 2023
Good morning, we have improved our service to Cuba, now is has more sending options and is more time efficient.
Please check it.
I have been customer for a long time, but number one, when I decided to request my visa card they charge a 10 dollars fee to request the card and it's been more than 3 months and they still havent issue it. Second, now I'm trying to use the app and the app keeps crashing saying that I have an invalid pin, and even when I change it, it keeps showing up over and over and over again. This sucks
6 people found this review helpful
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Very bad app, can't register. I am changing my review. Finally install the app, I made the application and my app was activated and finally I sent money to my family for 100 usd, they gave them 87 mlc in Cuba, after 12 business day. Now, more than a month ago I requested the VISA card and they still haven't sent it to me and now they say they don't have it.
14 people found this review helpful
March 9, 2022
Good morning, please let us know your issue writing to our assistance email firstname.lastname@example.org
We will be very happy to help you out.