Very Useful. I do all my Ricoh business with this app. Pros: -Submit meter reads, toner order, service tickets on all your machines. -Uses the barcode scan. For convenience, I have a list of bar codes on a single sheet of all my printers. -Click picture and attach it to the service ticket. Cons: - Currently the receive my ticket have no ability to view the pictures as they use dumb PDAs for looking up ticket information. - Ties into the slow servers of Ricoh, so you will see a lot of delay (6-10 seconds) on every click of the menu buttons or when performing an action. Request to the Dev Team: - Please enable storing of Equipment IDs for easy pull up , instead of the bar code. - Integrate a smart scan (of the network) feature to instantly scan for equipment in a subnet (on WIFI), this way I can easily click on a printer to add a ticket. Overall Rating 4.5 ****.*
Ok Where does the picture go? Tech does not get it on the edge and receives no email with the photo attached.
I agree add supply order ability and this app would be amazing. Strange that submitting meter reads functionality came before supply ordering.
Great app RICOH
It's a start This WILL be very useful for my team WHEN it is finished. Issues? You are unable to enter a persons contact name and phone number, and appears to pull a random name and phone number for the customer. Also, it does NOT display the copiers location. You just have to hope that the proper location information is received by the tech. Good start, but needs more work.
Good Start It is a good little app to help with requesting a sevices call, or looking up the history. I could not scan the EID code either, and I am also using ShopSavvy.
New in this Version
Added new features.†
- Order Supplies
- Submit Meter Reads
- Provide a specific contact name on Service Requests
- Contact Ricoh phone tree