Very Useful. I do all my Ricoh business with this app. Pros: -Submit meter reads, toner order, service tickets on all your machines. -Uses the barcode scan. For convenience, I have a list of bar codes on a single sheet of all my printers. -Click picture and attach it to the service ticket. Cons: - Currently the receive my ticket have no ability to view the pictures as they use dumb PDAs for looking up ticket information. - Ties into the slow servers of Ricoh, so you will see a lot of delay (6-10 seconds) on every click of the menu buttons or when performing an action. Request to the Dev Team: - Please enable storing of Equipment IDs for easy pull up , instead of the bar code. - Integrate a smart scan (of the network) feature to instantly scan for equipment in a subnet (on WIFI), this way I can easily click on a printer to add a ticket. Overall Rating 4.5 ****.*
Awesome app. It doesn't always work for me, for some reason but, when it does it is amazing!! The best feature is being able to attach a picture to service calls so, I can show our wonderful techs what and where the problem is :)
Provide name for toner orders No ability to order toner on behalf of someone else . No ability to add notes .
I agree add supply order ability and this app would be amazing. Strange that submitting meter reads functionality came before supply ordering.
Ok Where does the picture go? Tech does not get it on the edge and receives no email with the photo attached.
Fastest way to submit work orders
New in this Version
Added new features.†
- Order Supplies
- Submit Meter Reads
- Provide a specific contact name on Service Requests
- Contact Ricoh phone tree
This is Registered Device Service for Startek FM220 provided by Access Computech