Not sure why this app has bad reviews? I'm currently visiting Austin for the first time and did not rent a car which everyone usually suggest since the city is spread out ... I'm glad I didn't. Cost around $14 a trip from my Air B&B to the city so saved a bunch of money and was much more reliable then Uber. I had Uber drivers cancel on me a number of times but not once using this app. I would highly suggest using it for those visiting and who live in the area.
Just created account but won't let me sign in? Pls fix it. Thanks Signed in using Facebook but terrible app. GPS shows my current location but somehow puts a totally different pickup location on picking a ride. Had to 'cancel' due to them picking a random wrong pickup location. Now will likely be stuck with a cancellation charge. Please fix this. Hope Uber or Lyft come to Austin. This is terrible. I wanted to support a local non profit organization but please fix this
Downloaded on a recent trip to Austin since no Uber or Lyft. App had some problems while I was there, but was OK. My biggest complaint is that there is no way to disable or delete my account. I can uninstall the app of course, but then they still have my credit card (no Android Pay) and other info and I'd rather not trust them with it long term.
Worked as well as Lyft does. My drivers are super polite and fun to ride with. I don't have any of the hiccups other reviews talk about. It makes me think there must be some kind of astroturfing going on with the negative reviews.
I don't understand why people always blame the apps, sometimes you just need to resart your phone and try again. As far as some of the issues listed Uber and Lyft have some of the same issues. I have had no issues with app.
Some driver stuck in traffic picks you, and it's an automatic $5 charge to override this unfavorable situation. Poor customer experience. Do these guys even use third own app?
You can send support requests through the trip history support menu.
Bug fixes and minor enhancements.
Thank you for using Ride Austin!