I can't even create an account. I get to the screen that asks me to enter the 4-digit code that was sent to me. Then I switch screens to my SMS app to get the code that I received. When I switch back to the Ride Austin app to enter the code, it takes me back to the account creation screen instead of the code entry screen. If I resubmit the same account credentials, I'm sent a new 4-digit code which I then have to switch screens to my SMS app to retrieve. This repeats in an endless loop. Did your programmers even try to create an account? Not everyone has SMS message previews enabled.
The Ride Austin app is accurate & detailed when calculating my location and estimated pick up times have always been very close to actual pick up times. The app runs best when you close any background sessions that might have been left running hours or days prior. Any App using current time, location, etc, is going to perform better when the device has a steady wifi connection OR a steady network data connection. The app can't update if the wifi goes out of range and the device keeps switching from mobile data to a WiFi hot spot and then back. The recent update includes a fix for the only problem I've had so far. A ride was cancelled in error, I closed and reopened the app to request another ride and I was able to contact the driver immediately to confirm. The person who replied to my email regarding the cancellation fixed my account and mentioned a fix was in the works for the app.
Despite the poor reviews I was reading, I really wanted to give you a chance. Unfortunately, my ride was cancelled. Nice! Thankfully, I had downloaded the Fasten app, you know, "just in case". They were able to provide flawless service. Never again, RideAustin.
Worst app ever. Do you even test your apps on different devices?? Install -> send text -> view text-> forced to previous screen, new text.. repeat
I will never use this app again when I go out. Your "priority fare pricing" is asinine. Fasten is much better and doesn't surge price like you do.
This app sucks. I couldn't get pass registration steps. It said it was sending a code to my phone, I'd get the code but when I would open the app to input the code it would reset itself and the code wouldn't work. I tried maybe 20 times and anytime I opened up my message tab ride austin would just reset.
Bug fixes related to cancellation fees.
Thank you for using RideAustin!
Best travel app for hotel & home reservation deals for your vacation trips!