I really want to love this app, but there are sometimes issues with processing payments. I've been able to resolve them, but it leaves me questioning whether I should use it again. Things I love: you can get a normal, reliable, certified taxi literally anywhere without hoofing it. No surge charges (screw you, Uber). No ride sharing, so no detours, which in the past have made me late (thanks, Lyft). Things I don't like, I already mentioned. A nearly perfect idea. Just, FIX that payment processing bug!! :)
Awful experience, I was essentially charged twice for my ride and Curb support has unresponsive. I had $30 in credit on the app and I told my driver I wanted to use that to pay for the ride. He did not understand how I could use an app to pay for the taxi, and made me swipe my credit card in the taxi. As he drove off, I was charged on the app as well. I've tried contacting Curb for a refund but they gave me a useless non-reply and then stopped responding. Absolutely the worst transportation app I've used.
The sync code only briefly appears at the start of your hailed cab ride. It does not appear at the top of the screen during the ride. I spent 4 cab rides looking for the code and could not find it anywhere else. Cab drivers have no clue. I used to use Way 2 ride, but this app is functionally useless with no code. 4 different cab rides and 4 different drivers with the same response and experience.
The app seems fine for what it is. The inherent problem is, and will always be, the cab drivers. The driver wouldn't accept Curb as a payment method and demanded cash. Said he didn't 'know how to do it'. We checked in and sync'd the app with the driver during the ride. Service felt like a total joke and left me rather pissed off. Uninstalling now.
Compared with Way2Ride, this app is a barely-functioning mess to be avoided. UPDATE: I revised this review to give them now 1 star after my last and most certainly final use of this crap app. After successfully pairing with cab, the pairing was lost at the end of the trip. Unable to pair again, I paid the driver in cash and got a receipt. Only AFTER the cab drive off did I then receive notice that my card was charged. I emailed Curb and they haven't even bother to respond. I'm now disputing the charge with my credit card provider. Let my repeated bad experiences be a warning to you. This app is GARBAGE.
I used Way2Ride and had good experiences with it. Curb is a terrible replacement. There is no way to alter your payment method once in the cab if you have hailed using their device. There is also no option to pay cash, or pay in the cab. This is a deal breaker for me. This was never an issue with Way2Ride. The solution offered by customer service didn't work. It's like they've never used their own app.
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