Curb - The Taxi App

- September 13, 2016

Everyone

Maps & Navigation

( 4,654)

Curb - The Taxi App- screenshot thumbnail

Description

With Curb, getting a great ride is faster and easier than ever. Curb connects you to over 35,000 professional, fully-insured taxi drivers in 60 cities nationwide.

- Request a ride in seconds. Get picked up in minutes.
- Connect with nearby licensed, fully-insured drivers to experience the safest ride on the road.
- Track your ride on the map as it arrives to you.
- Pay your fare using the Curb app, or pay with cash.
- Receive an email receipt when you pay through the app.
- Rate your ride - your feedback makes us better!
- Invite friends to earn free Curb rides.

Whenever you need it, wherever you go, with Curb your ride is here.

See where you can ride: gocurb.com/cities
Follow us for updates: twitter.com/gocurb
Tell us how we’re doing or let our support crew solve your issue: support@gocurb.com

Reviews

3.7

4,654 total

5 2,196

4 864

3 415

2 269

1 897

Jered W

Great to Pay but Can't Hail I would love to give taxis my business but the app is broken. If I'm in a cab, I can easily pay with the app. Very nice. However, the feature to book a cab now or later doesn't work. While a pin shows my location on the map & indicates a wait time, the address bar continuously shows a spinning green icon and doesn't either autofill or allow me manually enter an address. I double check my GPS is enabled but the app just doesn't respond.

Michelle Maggiore

NEEDS TO BE FIXED. This App almost never works. I tried to get a cab for 30 minutes. That app would put the wrong address in. I had to call the company to get a cab. Now I am really late getting home. I got rid of the app. Some times the cabs are late picking me up when I ordered it earlier.

Jason Lefkowitz

Never finds a cab Used this app all the time when it was called Taxi Magic. Now it's Curb, and it's completely broken. Sits there for 10 minutes saying "finding driver near you" but never actually finds one. Sad!

Tracy Glazier

Unreliable service Curb's marketing director has publicly stated "if you've got that 8:00 am flight tomorrow morning and you need a cab at 6:00, it's going to be there waiting for you". That's clearly false. I booked a taxi through Curb in advance to get to the train station. At the exact time the taxi was scheduled to arrive, I received an email from Curb stating that they couldn't fulfill my request. I missed my train. If you need to get to your destination in a timely manner, don't use this app.

Christopher Syer

Good cabbie app Yellow cans caught up with other rode sharing services. Easy to use, intuitive and quick

Nameet Pai

First ride free on Curb! Use code: w 2 1 a 5 5 Get $10 off your first ride when you sign up and enter my code: w 2 1 a 5 5

User reviews

Jered W September 28, 2016

Michelle Maggiore September 24, 2016

Mobile Solutions at VeriFone, Inc. September 27, 2016

Thank you for the review Michelle and we apologize for any frustration that this may have caused. We're always working to improve our service and we appreciate your feedback.

Jason Lefkowitz September 16, 2016

Mobile Solutions at VeriFone, Inc. September 21, 2016

Thanks for your review. We sincerely apologize that we were unable to fulfill your ride request and we understand your frustration. We assure you that we're working to improve our service everyday. Feedback like yours helps make us better. Please email us at support@gocurb.com so that we can try to make it up to you.

Tracy Glazier September 25, 2016

Mobile Solutions at VeriFone, Inc. September 27, 2016

Thanks for your feedback Tracy. We sincerely apologize that we were unable to fulfill your ride request and we understand your frustration. We assure you that we're working to improve our service everyday. Feedback like yours helps make us better. Please email us at support@gocurb.com so that we can try to make it up to you.

Christopher Syer September 20, 2016

Good cabbie app Yellow cans caught up with other rode sharing services. Easy to use, intuitive and quick

Mobile Solutions at VeriFone, Inc. September 21, 2016

Thank you for your review and for riding with Curb, Christopher! We appreciate your feedback and will continue to make improvements so that we can be your go-to app whenever you need a ride.

Nameet Pai September 13, 2016

First ride free on Curb! Use code: w 2 1 a 5 5 Get $10 off your first ride when you sign up and enter my code: w 2 1 a 5 5

Lucas Policastro September 21, 2016

Scam Does not honor choice of tip and sets it automatically to 20%.

Mobile Solutions at VeriFone, Inc. September 23, 2016

Thank you for the feedback Lucas. We're investigating the auto-tip issue as it should allow for the rider to choose. Please send any other issues to support@gocurb.com and we can quickly address.

Jonathan Higgins September 27, 2016

Why download this if it is unreliable? I usually schedule taxis because of odd working hours where I can't find a competitor and quicker ride nearby. However I've already had them outright cancel me despite nearly 24 hours of scheduling before without warning. THEN customer service would ARGUE with me saying that I shouldn't depend on them for a ride and should have scheduled sooner. You do NOT do that to your consumer base. People DO depend on cab services to get to just about anything. Now the app doesnt register my sales? FREEZES?!

Mobile Solutions at VeriFone, Inc. September 27, 2016

Thank you for the review Jonathan and we sincerely apologize that we were unable to fulfill your ride request. We're always working to improve our service and your feedback helps us build a better app. Please email us at support@gocurb.com so that we can try to make this up to you.

Craig Massoth September 16, 2016

Love it! Love it!

Mobile Solutions at VeriFone, Inc. September 21, 2016

Thanks Craig and please keep sending feedback so we can continue to make improvements!

Matthew Thomas September 7, 2016

Curb Sets You Up For a Scam The drivers are either not trained on how to use curb or pretend not to be (to their economic advantage and the riders' loss). You see. The driver tells you that you must pay by credit card at the end of the ride. He pretends the Curb payment did not come through. So you pay by credit card or cash. Now the driver claims the Curb payment. He has 2X the fare. Then when /if the passenger realizes what happened the cab company and Curb each tell you to get a refund from the other.

Mobile Solutions at VeriFone, Inc. September 13, 2016

Thanks you for your review, Matthew. We're sorry that you had a ride that was not up to our standards. We are always working to improve our service and we train our drivers regularly on customer service. If you email support@gocurb.com with more details about this ride, we will contact the driver directly to address the problem.

Jamaal Robinson August 20, 2016

Worst app ever Worst app ever. I was stranded of course without my wallet so I searched for a ride app that you can pay with cash and curb was the only app that said as much. Whad'ya know, no option for cash. Even in the FAQ it shows an option for cash but not on my app. Thanks for the false advertisement.

Shelley S. September 11, 2016

The Worst The app allowed me to enter my credit card info, but each time I try logging in I'm told that I'm unauthorized. I worked on getting this app to work for me for at least 10 mins while in the cab. In the end, I paid with cash.

Mobile Solutions at VeriFone, Inc. September 13, 2016

Hi Shelley - looks like you haven't yet verified your account phone number. Please do so by going to Profile via the Curb menu and follow instructions to resend the phone verification SMS.

Edward Olanow August 29, 2016

Purpose built but buggy Barely the does the job but crashes often and almost never releases location when the ride is terminated and app focus is shifted away. Sloppily made.

Mobile Solutions at VeriFone, Inc. September 14, 2016

Thank you for your review and we apologize for any inconvenience this has caused. We’re continually working to provide updates that make Curb more reliable and easy to use. We appreciate your feedback as we work to improve Curb.

Ashleigh Deosaran September 12, 2016

BRUH Don't download this. Ordered a cab the day before for 4am pickup to the airport. Driver never showed, and they waited until when? You guessed it- 4am - to contact me. Don't waste your time, order an Uber.

Mobile Solutions at VeriFone, Inc. September 13, 2016

September 9, 2016

Unreliable for both the client and the driver I have been using Curb for quite a while now and it's reliability recently dropped dramatically. Two days ago, I had reserved a cab for yesterday as I had an important appointment. I received a text two minutes before the due time telling me the reservation was canceled. I then used Curb again to book a cab on the fly. For some reason the driver did not read the address I had input and was waiting for me in another street. The exact same thing happened today. I won't use Curb any longer.

Mobile Solutions at VeriFone, Inc. September 14, 2016

Thank you for your review. We're sorry that you had a ride that was not up to our standards. We are always working to improve our service and we train our drivers regularly on customer service. If you email support@gocurb.com with more details about this ride, we will contact the driver directly to address the problem.

John Jamrozy August 25, 2016

Need ability to pay when you are already in the cab Jumped in a cab and saw it used Curb. Discovered if you don't schedule the cab, there doesn't appear to be a way to pay via Curb in a cab you're already in. At least with Arro, I have a way to pay for a cab I'm already in.

Mobile Solutions at VeriFone, Inc. September 13, 2016

Hi John, in order to pair with a cab that you've hailed from the street, look for the dollar sign/pairing icon at the top right of the Curb app's header. Tapping that will let you pair with the cab!

Kristan Nevertells August 29, 2016

If only I could rate ZERO!! Ordered cab 3 hours in advance. Not only have they charged my card but they canceled my cab as well, without refunding my money. There's no costumer service number and they don't reply to emails! Waste of time and money!

Mobile Solutions at VeriFone, Inc. September 13, 2016

Hi Kristan, we believe you are describing a pre-authorization hold, not a charge for a ride. When you book a Curb ride, we pre-authorize your account as a standard measure. The hold is a pending transaction until the ride is over. If your ride is cancelled, the hold is refunded. You can always contact us at support@gocurb.com with other questions.

John Barcelona August 28, 2016

THIS APP IS A GIANT PIECE OF CRAP!!!!!!!!!!!!!!!!!! I NEVER HAD A SINGLE ISSUE WITH TAXI MAGIC WHATEVER YOU DID IN THE TRANSITION COMPLETELY F***ED IT UP, AND IT IS TOTALLY USELESS TO ME NOW

Mobile Solutions at VeriFone, Inc. September 13, 2016

We're sorry that you're not happy with the Curb app. If you have additional feedback or experienced a specific problem, we would like to hear more about it so that we can address any issues. Please email support@gocurb.com with your comments.

Tom Garvey August 21, 2016

Service Fee?? THIS is how you expect to compete with Uber? Way to shoot yourselves in the foot. I was riiiight about to pay happily when I noticed this, instead it's getting uninstalled so I don't forget to call a ride with Uber next time. So close.

Mobile Solutions at VeriFone, Inc. September 13, 2016

We appreciate your feedback. Since we do not take a percentage of the fare or tip earned by our drivers, we implemented a service fee to support continued driver training and service upgrades. We're sorry if this causes any inconvenience.

Harriet McMahon August 22, 2016

Pointless Advance bookings are unable to be fulfilled even when there's a cab 5 minutes away. Considering that's it's only unique selling point this app is a load of crap.

Mobile Solutions at VeriFone, Inc. September 13, 2016

Alex Joppie August 26, 2016

Needs support for Android Pay and using your Google Account to sign up. I don't like having to enter my personal information directly into a new service with no track record of data security.

Shashank Gupta August 27, 2016

Worst taxi service ever! Worst taxi service. You book cab and sometimes it doesn't even come without any notification. App crashes and connection issues as well. But unfortunately not much opinion in buffalo, so have to use it. The day I get an alternative, gonna uninstall this useless app the same day!!

Mobile Solutions at VeriFone, Inc. September 13, 2016

We're sorry that you're not happy with the Curb app. If you have additional feedback on those crashes or connection issues, we would like to hear it so that we can address any issues. Please email support@gocurb.com with your comments.

Tina Jay August 30, 2016

Scam alert I was charged $71 for a 3.7 mile ride (no traffic). I could also complain that the taxi arrived 7 minutes later than promised, but that would be inconsequential compared to the fact that I was ripped off and robbed by the driver. The meter was around $12 when I got out, but my emailed receipt was for $71?? I tried to contact Curb & the taxi company, but no response so far. I really want to support taxis over gypsy cabs (Über-and Lyft), but this sort of thing is the reason people quit taxis. Do not use!!!!!

Mobile Solutions at VeriFone, Inc. September 13, 2016

Tina, thanks you for your review. We're sorry that you had a ride that was not up to our standards. We are always working to improve our service and we train our drivers regularly on customer service. If you email support@gocurb.com with more details about this ride, we will contact the driver directly to address the problem.

Jesse Oster August 25, 2016

I hate this app, don't get it!!!!! They say you get a $10 credit but it is all BS! I get in the cab and they charged me and took my money!! I wouldn't have gotten a cab that night if I would have know, only use Lyft or uber!!!

Mobile Solutions at VeriFone, Inc. September 13, 2016

Hi Jesse, please email support@gocurb.com so we can assist you with this issue.

Adam Di Carlo September 10, 2016

Software by committee: TLC Spins forever if the GPS is off, rendering all functions useless. Occasionally forgets login or payment information.

Mobile Solutions at VeriFone, Inc. September 14, 2016

Thank you for your review Adam, and we apologize for any inconvenience this has caused. We’re continually working to provide updates that make Curb more reliable and easy to use. Your feedback will help us make updates to the app in the future and suggestions to new or updated features are always appreciated.

Rashmi Joishi September 10, 2016

First ride free on Curb! Use code: w 2 1 a 5 5 Get $10 off your first ride when you sign up and enter my code: w 2 1 a 5 5

maria overstreet September 13, 2016

The worst damn app ever

Mobile Solutions at VeriFone, Inc. September 13, 2016

Hey Maria, we're sorry that you're not happy with the Curb app. If you have additional feedback or experienced a specific problem, we would like to hear it so that we can address any issues. Please email support@gocurb.com with your comments.

August 17, 2016

The best Had the best driver in the city

Mobile Solutions at VeriFone, Inc. September 13, 2016

Thanks for your great review! Keep riding with Curb and keep the feedback coming.

Dammand Cherry August 26, 2016

Great app Wow!

Mobile Solutions at VeriFone, Inc. September 13, 2016

Dammand, thank you for your review and for riding with Curb! We appreciate your feedback and will continue to make improvements so that we can be your go-to app whenever you need a ride.

Yael Read August 22, 2016

PERFECT... WHEN 2WAY DOES NOT START... PERFECT APP FOR ME NOW...

Mobile Solutions at VeriFone, Inc. September 13, 2016

Thank you for your review and for riding with Curb! We appreciate your feedback and will continue to make improvements so that we can be your go-to app whenever you need a ride.

Sushant bajaj September 13, 2016

Works great ,they are trying their best

Mobile Solutions at VeriFone, Inc. September 14, 2016

Thank you for your review and for riding with Curb! We appreciate your feedback and will continue to make improvements so that we can be your go-to app whenever you need a ride.

Nem Kashanian September 6, 2016

Love this!!! Uber who??? Works better and faster.

Mobile Solutions at VeriFone, Inc. September 13, 2016

Thanks for your great review, Nem! Keep riding with Curb and keep the feedback coming!

Mistral Myers July 31, 2016

Scheduled a cab to take me to the airport at 9:30am on a Sunday, and when 9:30 rolled around, I got a notification saying that they were unable to honor my reservation. Went back to Way2Ride, and had a cab in 5 minutes. What's the point of offering reservations if you can't make sure someone will/can pick the person up at the time they requested? Stick with Way2Ride, all around more reliable.

Katalin Tien August 4, 2016

Can't adjust tip during ride It's unacceptable to not be able to adjust tip during the ride. Tipping is based on experience of ride, and should not be locked into amount just as ride starts. Sometimes I'd like to give more, other times less. Also, I miss being able to give a set dollar amount instead of percentage. Way2Ride was great in this regard.

Jack Marczewski August 6, 2016

Too buggy Twice I used it and had issues. The first time I scheduled a ride for the next day, and 5 minutes before it was to start I was notified that it failed. The second time I hailed a cab, which never picked me but started the ride anyway. I tried to cancel through the app but it kept failing, and I WAS CHARGED FOR SOMEONE ELSES RIDE.

AJ John August 6, 2016

Really annoying payment issues considering I don't have the option to "pay in vehicle" with cash or a different card, so my only choice is to cancel the ride after it begins and get charged 3 extra dollars. Not to mention not being able to change the tip either. My driver the other night was amazing and I would've liked to change the grat to a bit more. Pretty unfair. Might try to find something else to use or at least Way2Ride until I can't, then who knows...

Christopher Vinger August 13, 2016

Crashes and glitches If you're going to replace Way2Ride with this junk, at least try to fix the bugs. It glitches and crashes constantly. It makes me sign in each time rather than remembering my login credentials. Really annoying app all around.

Benjamin Selzer August 16, 2016

Defaulting to 20% Tip Despite 15% Being Set in Settings Deceptive and borderline criminal. I have default 15% set in my default settings for tip. Every time I check into a cab, it's set at 20%, and I must manually set it back to 15%. Patently deceptive and dishonest. Shame in you. Shame. Edit to add: Oh my god, you charge a service fee even for syncing once you're in a cab??? How laughable. Bye.

Carl Baldasso August 10, 2016

No problems I haven't experienced any of the issues that some other users have complained about (except for not being able to change the tip during the ride. But I'm not THAT analytical about a ride.) Just happy that there's no "service fee" like Way2Ride added a few weeks ago. Way2Ride is dead... long live Arro.