Curb - The Taxi App

- August 7, 2017

Everyone

Maps & Navigation

( 5,322)

Curb - The Taxi App- screenshot thumbnail

Description

Curb is the #1 taxi app in the US that connects you to over 50,000 taxis with the tap of a button. Easily request and pay for rides in 65 U.S. cities, including New York City, Boston, Philadelphia, Chicago, Los Angeles, Las Vegas, Miami, and Washington,DC.

3 Ride Options
- Ride Now: Request a taxi for immediate pickup
- Ride Later: Reserve a taxi for a pickup up to 24 hours in advance
- Pair & Pay: Use the Curb app to pay for rides you hail with your hand (Available in New York City, Boston, Philadelphia, Miami, and Las Vegas)

Benefits for Riders:
- Connect with nearby licensed, fully-insured drivers
- Request a regular taxi or wheelchair accessible vehicle (in select markets)
- Pay your taxi fare with a credit card or Paypal in the Curb app, or pay with cash
- Receive an e-receipt at the end of each ride for easy expensing
- Earn free Curb rides by sharing your personal referral code

Have questions or feedback? Visit gocurb.com/support

Reviews

3.6

5,322 total

5 2,459

4 953

3 468

2 316

1 1,126

Darwinius Maximus

The app is very confusing when it comes to being able to sync your ride and pay. Sometimes the button is there and sometimes it disappears, incredibly frustrating. Otherwise it seems to work well.

Anthony Roulhac

Every time I use this app the cab driver has different stop than what I originally put in the GPS. Most recently I was with my son dropped off way the hell out of the way from where we needed to be. Fix these kinks and bugs out. Until then I highly suggest using Lyft or even *gasp* Uber. They're even cheaper. Lyft anyway.

Douglas Carley

Added a new payment method and was unable to change it to the default. Unable to delete the old card. Thought I would be able to change it once I had paired, nope. Won't be able to use app with invalid payment as default. Followed directions from the support site, swipe left on payment method to delete, didn't work. Loved using this app...

Daniel Saftler

The automatic tip is an unfair addition and I feel like I have been robbed by the application. I had a driver tonight who forced me to pay him through the application because he didn't have any change or intentionally kept himself bereft of change. When I paired and paid the driver automatically received a 20% tip that I would not have given him in that situation. If he is forcing me to do extra work and get tips he did not earn he was robbing me whether he understood it as such or not.

Scott B

Just waited 20 minutes for a cab that cancelled last minute. Hate it. Takes twice as long as uber or lyft, costs twice as much and chicago taxis are rude and filthy. Taxis in this town deserve the obsolescence and death they're dying.

T. Mai Bui

Multiple attempts to sync app with cabs on multiple different trips have failed. This app continues to be useless.

User reviews

Darwinius Maximus August 14, 2017

The app is very confusing when it comes to being able to sync your ride and pay. Sometimes the button is there and sometimes it disappears, incredibly frustrating. Otherwise it seems to work well.

Mobile Solutions at VeriFone, Inc. August 16, 2017

Thank you for your feedback. Our Pair & Pay feature is only available in certain cities, so if you are riding in an area that does not support it, the button will not appear. We apologize for any confusion. If you have further questions about the Pair & Pay feature, please contact support@gocurb.com.

Anthony Roulhac September 4, 2017

Mobile Solutions at VeriFone, Inc. September 5, 2017

Hi Anthony - We appreciate the feedback and will flag the issues you described for our Product Team. If you have a specific example of a trip where the GPS was off, please email support@gocurb.com. That will help us identify the problem and develop a fix. Thanks!

Douglas Carley August 20, 2017

Mobile Solutions at VeriFone, Inc. August 22, 2017

Hi Douglas - We're sorry about that! Please email support@gocurb.com and we'll investigate why you are unable to change your default payment method and resolve the problem. We appreciate the feedback.

Daniel Saftler September 14, 2017

Mobile Solutions at VeriFone, Inc. September 19, 2017

Hi Daniel - Thanks for your feedback. You can change the 20% default tip during a ride. Just tap the tip amount displayed on the bottom right of the screen and select your new tip from the slide up screen. You can also set a default tip by going to the “Payments” screen from the app menu. You can set your tip as a percentage or dollar amount.

Scott B August 8, 2017

Mobile Solutions at VeriFone, Inc. August 9, 2017

Hi Scott - We're very sorry for that experience. We are always working to train our drivers to provide great service. If you email support@gocurb.com with your request details, we'll be sure to follow up with the driver and take appropriate action. Again, our apologies.

T. Mai Bui September 6, 2017

Multiple attempts to sync app with cabs on multiple different trips have failed. This app continues to be useless.

Mobile Solutions at VeriFone, Inc. September 8, 2017

Hi T. Mai - We apologize for the inconvenience. Please email support@gocurb.com with information like where you were riding when you tried to Pair & Pay and we will investigate the issue. We will also flag this for our Product Team. Thank you for your feedback.

Mrs. Robert Posso September 1, 2017

Horrible they charge 20 just for you to use your card and add tip automatically and a service charge I hate this app!!

Mobile Solutions at VeriFone, Inc. September 5, 2017

Thanks for your feedback. We believe you are describing a pre-authorization, not a charge for a ride. When you book a Curb ride, we pre-authorize your account as a standard measure. The hold is a pending transaction until the ride is over. If your ride is cancelled, the hold is refunded. Contact us at support@gocurb.com with other questions.

W. Myers September 17, 2017

Almost missed a flight due to this app. Scheduled an early morning pickup. In the morning app said the cab was on it's way, then it was cancelled by the app. Had to get another car.

Mobile Solutions at VeriFone, Inc. September 19, 2017

We're really sorry about that! Please email support@gocurb.com and we will investigate why your ride was cancelled at the last minute. That definitely should not happen and we appreciate your sharing that information with us.

Steven Schwimmer August 11, 2017

Why does the stupid app ask for permission every time I open it rather than store that information

Mobile Solutions at VeriFone, Inc. August 16, 2017

Hi Steven - Thank you for your feedback. The app should be storing your permissions. If you continue to experience this issue, please email support@gocurb.com and we will try to resolve the problem.

Peter R September 22, 2017

Rip off, I paid $20 for a taxi and Uber works of cost me $9... Never again

Andrew Edwards September 8, 2017

Does not accept non-US addresses for payment info. Useless as a tourist for this reason.

Mobile Solutions at VeriFone, Inc. September 12, 2017

Hi Andrew - We appreciate your feedback. This issue is on our radar and we are working to accommodate visitors with non-US addresses and phone numbers. We apologize for the inconvenience.

DodgerYGO ! September 13, 2017

Terrible. If you need a ride in less than an hour and a half use uber.

Mobile Solutions at VeriFone, Inc. September 14, 2017

We're sorry that you're not happy with the Curb app. If you have additional feedback or experienced a specific problem, we would like to hear it so that we can address any issues. Please email support@gocurb.com with your comments.

Barbie Painter September 6, 2017

I've entered info twice now, been thanked for payment twice and yet the trip is not saved.

Mobile Solutions at VeriFone, Inc. September 8, 2017

Hi Barbie - Our apologies for that problem. Please email support@gocurb.com with more details about your trip and we will try to resolve the issue.

Sarai Duran August 10, 2017

If you cant accept a card when it does have money then the app sucks.

Mobile Solutions at VeriFone, Inc. August 11, 2017

Hi Sarai - We're sorry for that inconvenience. If you experienced a problem using a credit or debit card, please email support@gocurb.com and we will figure out what happened. Please note that we cannot accept prepaid or gift cards for rides. Thank you for that feedback.

EARL C FORTENBERRY Jr September 10, 2017

Some features that are in the computer version is not on the app version. Amazing!!!!

Mobile Solutions at VeriFone, Inc. September 12, 2017

Hi Earl - Thank you for your review!

Masa Hosomizu August 30, 2017

Liked easy payment

Mobile Solutions at VeriFone, Inc. September 1, 2017

Thank you for your review!

Will Dahl September 7, 2017

Great app

Mobile Solutions at VeriFone, Inc. September 8, 2017

Hi Will - Thanks for your review and for riding with Curb!

Daniel McNulty July 28, 2017

Initially I had problems using the app, and was erroneously double charged for a ride. To their inestimable credit Curb quickly responded to my requests for help and willingly reversed the double charge. I am very impressed with quality of Curb's support and customer-centric attitude. Way to go Curb!

Mobile Solutions at VeriFone, Inc. August 2, 2017

Hi Daniel - Thank you very much for your review! We're always happy to help our customers and resolve any issues as quickly as possible.

Andrea Helms July 31, 2017

Curb needs to work on its technology. App is not in sync w/ texts from drivers (do I have a cab or not??) and credit card autopayment is spotty at best. I loathe Uber but Curb's tech is leaving me little choice.

Mobile Solutions at VeriFone, Inc. August 2, 2017

Hi Andrea - Thank you for your feedback. We will flag these issues for our Product Team and work to improve. If you have further suggestions for how we can make Curb better, please email support@gocurb.com.

Judy Shaw July 31, 2017

Pair and pay is not available everywhere. Most taxi riders are travelers. If the app only works in certain cities out is useless. I prefer e-receipts for expense reports but this app cannot be used to hail a cab at an airport and pair and pay is limited, it is quite useless.

Mobile Solutions at VeriFone, Inc. August 2, 2017

Hi Judy - Thank you for your feedback. We are working to expand our Pair & Pay service across the US. Due to certain regulations, app hailing is not permitted at some airports, but we are trying to change that. If you have other suggestions for how Curb can be better for travelers, please email support@gocurb.com.

Sarah Parker July 31, 2017

For the last week the app has not been working properly. It searches and searches for a cab even after I get a text saying one is on the way. Then it CANCELS the order because it thinks it didn't find one. I don't need a photo when the app opens. I need this app to be reliable like it first was!!!! Please fix!!!!

Mobile Solutions at VeriFone, Inc. August 3, 2017

Hi Sarah - We investigated this problem and it has been resolved. Please try riding with us again. If you continue to experience poor service, email us at support@gocurb.com. Thanks for your feedback!

Cody Cook August 3, 2017

Worst app for taxis. I used it when it was Way2ride and very frustrating to use. Seems like when it became Curb, it inherited the biggest flaw: leaving the taxi is near impossible. Never successfully completed a ride with this app. Every time the taxi driver won't let me leave the taxi until they get a receipt. That doesn't happen until 30 minutes or longer of getting out. Totally worthless in my opinion. Loses my business to Uber or Lyft, or paying cash for a taxi.

Mobile Solutions at VeriFone, Inc. August 4, 2017

Hi Cody - We appreciate the feedback. We will flag this for our Product Team so that they can improve payment processing. If you email support@gocurb.com with more details about your rides that will help us identify and fix the problem.

Shara Miller August 17, 2017

UPDATE: The app is still pretty good, despite GPS issues. BUT -- the biggest problem I have with this app is just the fact that a portion taxi drivers I've been booking have lied about Curb payments not working. It's happening way too much now, and I'm considering using another service if there's not an easier way to hold cab drivers accountable for their actions. They're really bringing this service down. Original Review: The only issue I have is that sometimes the application acts a little weird. It auto selects the tip amount for me (20%), which always catches me off guard when it presents the option to select a tip. Other than that, it's pretty great.

Mobile Solutions at VeriFone, Inc. August 18, 2017

Hi Shara - Thank you so much for your feedback. We appreciate it and will talk to our Driver Training Team about how we can improve our efforts. If you email support@gocurb.com to let us know where you're riding, that will help us to identify the drivers who need re-training. Thanks again!

mz Sensation August 2, 2017

I installed this app and immediately charged me $20 with out taking a trip! I contacted customer support for the refund and you can only text them. The response was please write above the line. What the hell?!! I want my money back!

Mobile Solutions at VeriFone, Inc. August 3, 2017

We believe you are describing a pre-authorization, not a charge for a ride. When you book a Curb ride, we pre-authorize your account as a standard measure. The hold is a pending transaction until the ride is over. If your ride is cancelled, the hold is refunded. Contact us at support@gocurb.com if the charge is still pending in 1-2 days.

Matthew Harman July 28, 2017

When. Our ride ended it did not give me a option to pay and no info was on the driver's screen saying he was paid, so I gave him $40 cash for ride and tip. I checked the app shortly after and it showed I was charged for the ride. I e-mailed the company and still no response and no phone # to call them. Gonna have to put a stop payment on the charge

Mobile Solutions at VeriFone, Inc. August 2, 2017

Hi Matthew - We apologize for the delay. We will make sure that you are not double-charged and will flag this case for our Product Team to improve the payment processing where you took your ride. Again, we're sorry!

Ted Bargas August 5, 2017

This app wouldn't even let me log in. Stupid garbage is all it is. I reset my password and it said my password or email were invalid. Garbage pure garbage

Mobile Solutions at VeriFone, Inc. August 8, 2017

Hi Ted - We're so sorry for that inconvenience. Please email support@gocurb.com and we will resolve the issue to make sure you can access your account.

Michael Evans July 29, 2017

Driver didn't know how to accept payment from the app. Disappointing.

Mobile Solutions at VeriFone, Inc. August 2, 2017

Hi Michael - We are always working to train and re-train our drivers. Please email support@gocurb.com with the details of your ride and we will be sure to reach out to your driver. Thank you for your feedback.

Tachtiana Jean-Philippe July 31, 2017

The estimates fair was ridiculous....easier to hail for a taxi

Mobile Solutions at VeriFone, Inc. August 2, 2017

Hi Tachtiana - Thank you for your feedback. If you have suggestions for how Curb can improve, please email support@gocurb.com.

James Taylor August 5, 2017

I like this app.

Mobile Solutions at VeriFone, Inc. August 8, 2017

Thank you for your review!

Dan Kaiser July 24, 2017

This is for Vegas. Get your garbage $2 processing fee out of the app. Will def try and use Uber instead on how nickel and dimey that is

Mobile Solutions at VeriFone, Inc. July 25, 2017

Hi Dan - We appreciate your feedback. Since we do not take a percentage of the fare or tip earned by our drivers, we implemented a service fee to support continued driver training and service upgrades. We're sorry if this fee causes any inconvenience.

Shaleen Ratansi July 25, 2017

Doesn't properly update driver location, but overall it works

Mobile Solutions at VeriFone, Inc. August 2, 2017

Hi Shaleen - Thanks for your feedback. We are working to improve GPS reporting. If you have specific details to share about a ride where you could not track your driver, please email support@gocurb.com.

AWARD Aquarium July 7, 2017

App crashed, now it says my account is disabled. I emailed Curb, they have not responded. Horrible costumer service.

Mobile Solutions at VeriFone, Inc. July 11, 2017

We will flag your comments for Support to make sure that your account is restored ASAP. Our apologies for this inconvenience.

David Pennella June 22, 2017

Bloated and Slow, useless request a ride bloats app and has multiple bugs. Sadly arrow just as bad. Devs, please create a pair and pay only app. No one in NYC requests a cab, all are flagged on the street.

Mobile Solutions at VeriFone, Inc. June 23, 2017

Hi David - We appreciate your feedback and we will do what we can to improve the app experience.

Richard Co July 13, 2017

The cab never arrived and yet my credit card was charged. This is the second time this app leave me stranded. Don't think I will ever use this horror of an app again.

Mobile Solutions at VeriFone, Inc. July 14, 2017

Hi Richard - We're sorry for that inconvenience. The charge you saw was likely a pre-authorization that will be released from your account. If you still see the charge, please email support@gocurb.com and we will ensure that it is removed. We will also investigate why your rides have not been fulfilled. Again, our apologies.

June 26, 2017

Can be a little confusing but gets me where I need to go. Nice drivers.

Mobile Solutions at VeriFone, Inc. June 27, 2017

Thanks for your review! If you ever have questions about how to use the app, let us know at support@gocurb.com.

Matt Davis June 28, 2017

App often crashes or won't let me login. Doesn't recognize my email to reset password then won't let me reregister because email is already taken.

Mobile Solutions at VeriFone, Inc. June 30, 2017

Hi Matt - Please email support@gocurb.com and we'll merge your accounts so that you can successfully reset your password. Our apologies for the inconvenience.

Brian Ortiz June 21, 2017

Can not get the app to send a SMS text to verify my phone. Been trying for 2 months. No text comes. Help!

Mobile Solutions at VeriFone, Inc. June 23, 2017

Hi Brian - Please email support@gocurb.com and we'll get your phone number verified. Sorry about that!

Graeme Davison July 13, 2017

International folk need to hail a cab... App only allows USA cell phone numbers so we can't sign up ... Will stay with Uber and Lyft

Mobile Solutions at VeriFone, Inc. July 14, 2017

Hi Graeme - We apologize for that inconvenience. We have received similar feedback from other travelers and we are exploring ways to allow international numbers. Thank you for your feedback.

Tamara McGlothlin June 22, 2017

You changed it so you cant book with cash anymore. Only reason i always used it.

Mobile Solutions at VeriFone, Inc. June 23, 2017

Hi Tamara - We apologize for any inconvenience. If you have concerns about booking with a credit card or questions about the change, please email support@gocurb.com.

Shamyl Zakariya June 29, 2017

Used to work wonderfully. Now however it has too many non obvious confirmation steps, and at the end of that process it decides it doesn't like my home address, and the whole process fails. Silently, if you're booking for a future pickup.

Mobile Solutions at VeriFone, Inc. June 30, 2017

Hi Shamyl - Thank you for your feedback. We will flag your comments for our Product Team and let them know about the problems with address confirmation. If you have specific details around that issue, please send them to support@gocurb.com so that we can investigate. We're sorry for the inconvenience.

What's New

- Faster app launch lets you quickly choose to request your taxi for now or later, or pay for a ride you're already in (where Pair & Pay is available).

- Updated Payments screen makes it easier to add and edit your payment methods.

- Share your ride with family and friends so they can track your trip while you're en route.