VIA Link

RideCo Inc

About this app

VIA Link lets you book personalized, express transit in San Antonio.

Ratings and reviews

good for the price... sorta. Quit assigning drivers who aren't in their zone. No one gets paid until they are actually at work and for drivers that mean IN THEIR ZONE! Not when they turn on their app. This adds a lot of unnecessary wait time especially when we are already out in the rain past the actual pick up time. That also prevents a closer driver from being able to pick up the customer.

Honestly, getting rid of the bus stops in certain areas was the biggest mistake. While the Link service is more "convenient", it's also a giant nightmare. I can do a set up, be surrounded by "virtual stops" that are within rock throwing distance but have to travel four miles to get picked up. There is no average wait time from when the ride gets set up to when the ride is on its way. It could be ten minutes or ten seconds and God forbid I don't make it in that one minute window.

The app itself is acceptable 3-4 stars. It generally does what it's supposed to do, but will occasionally forget to hail a ride at the expected time. The service, however, seems to just be a way for the city to subsidize UTSA as there are rarely any rides available during class time hours. In addition, the rides you are able to find are late 7/10 times. I'm always surprised if I miss a ride because it was actually on time for once. If you're considering Via Link as a reliable option, don't.

What’s new

New features, improvements, and bug fixes.