
Winston Hasado
Honestly, getting rid of the bus stops in certain areas was the biggest mistake. While the Link service is more "convenient", it's also a giant nightmare. I can do a set up, be surrounded by "virtual stops" that are within rock throwing distance but have to travel four miles to get picked up. There is no average wait time from when the ride gets set up to when the ride is on its way. It could be ten minutes or ten seconds and God forbid I don't make it in that one minute window.
2 people found this review helpful

ember fries
This is a fantastic app to get to be able to do things like quick trips to the store i never was able to do before ,And get home safely after dark . JUST MAKE SURE TO LOOK CAREFULLY, at the pick up and drop off locations some may move. And we the users can see the location of the drivers ussualy but they cannot see us so try and keep your eyes out.

Rachel Hopper
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Very easy to use the app, and definitely was confusing to set up on my first trip because my location on the map sent me to a pickup spot across the street. Despite this, every driver I found was friendly, and I enjoyed using the app. Recently, it seems that VIA Link has changed their service - and for the worse. They only pick you up and drop you off *near* a location, not at a specified spot or sometimes not anywhere near where you want to go at all. Displeased with this service at the moment.
37 people found this review helpful