The drivers are GREAT! Always super friendly & great conversation! The only reason I give it 4 stars is because it doesn't pick you up at your exact location. You have to go to a bus stop or a pickup point. We live in Texas its always HOT 🔥 waiting outside in the heat for 30 min at some random pickup point is not good.
5 people found this review helpful
- Flag inappropriate
- Show review history
Very easy to use the app, and definitely was confusing to set up on my first trip because my location on the map sent me to a pickup spot across the street. Despite this, every driver I found was friendly, and I enjoyed using the app. Recently, it seems that VIA Link has changed their service - and for the worse. They only pick you up and drop you off *near* a location, not at a specified spot or sometimes not anywhere near where you want to go at all. Displeased with this service at the moment.
11 people found this review helpful
Great for making connections without a long wait. Need to improve pick-up and drop-off locations! Broaden the search format to show the nearest pick up/drop off spots to you based on location. Versus having current location automatically inserted in the search bar to get redirected to a page that says where you are isn't an available pick up, we can find no rides for you, call customer support. Not helpful at all, especially when you are not familiar with the area. Also, Expand the coverage area
19 people found this review helpful