Liking this a lot more. I had a ton of issues when this first rolled out, but most issues are fixed. Just remember to choose a time. Some stops aren't very good, because crossing over Bandera to go an opposite direction is not very friendly. I have been enjoying it a lot more after someone on the phone helped me choose a better stop to get picked up at from where I go. Hoping to see more improvements on pickup spots. Overall tho, great app.
3 people found this review helpful
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Very easy to use the app, and definitely was confusing to set up on my first trip because my location on the map sent me to a pickup spot across the street. Despite this, every driver I found was friendly, and I enjoyed using the app. Recently, it seems that VIA Link has changed their service - and for the worse. They only pick you up and drop you off *near* a location, not at a specified spot or sometimes not anywhere near where you want to go at all. Displeased with this service at the moment.
29 people found this review helpful
Great for making connections without a long wait. Need to improve pick-up and drop-off locations! Broaden the search format to show the nearest pick up/drop off spots to you based on location. Versus having current location automatically inserted in the search bar to get redirected to a page that says where you are isn't an available pick up, we can find no rides for you, call customer support. Not helpful at all, especially when you are not familiar with the area. Also, Expand the coverage area
26 people found this review helpful