Very frustrating that if I am on a call with someone on the ringcentral app and someone calls me on my cell phone number, it automatically puts the ring central call on hold without notice. Very embarrassing. When this was brought to Ringcentrals attention they said it was an issue they were aware of and it happens with all mobile phone carrier's. They said their engineers are trying to come up with a solution. So it sounds like there won't be a resolution anytime soon.
3 things that they could fix to make this app not suck: when someone calls me, it would be nice if it didn't play the last voicemail I received so I could actually hear the conversation I'm having when I pick up the phone, and the other person doesn't hear my private voicemail being played back; two, it would be super nice if I could set a custom ring tone so I can distinguish my ring central line from my cell number. It would also be nice if it didn't completely screw up what I was in the middle of, when my ring central line rings. It would also be nice if I could set it not to ring on the ring central app during certain hours.
So far, not too happy. Tons of dropped calls, both in and out. Also, it's ridiculous that when I 'm one either the RC app phone call, or an Android phone call, someone can ring the other line and the ring interrupts the current phone call. This is horrible, and horribly distracting. Concept is great, implementation needs some help!!! Also, the instructions are near worthless for some of the settings.
It seems every time there is an update it causes trouble with my system. Then it takes days, or weeks to get resolved, or work around solution. The latest update is especially bad. Almost nothing is working. I don't even know where to start with complaints to tech support.
2/2/17 The most aggravating thing about this app is that if I take a call while listening to music or a podcast, the sound doesn't continue once the call has ended. I have to open ring central and close it for whatever I was listening to before the call to start playing again. 1/26/16 This app once worked perfectly. I've used it for over a year. I'm baffled at the devolution. Crashes frequently. Doesn't always ring. Optimistically endured for several months before leaving poor rating.
After installing I need to dial every number two times to get connected using my default phone dialer. For example if we type a number and press call button it won't be get connected, it's just disappear. I need to do it again to get it connected. After uninstalling ring center the problem solved.
• Email Login: Login using your company email or Google email is now supported
• Park Locations: Park and retrieve call from any monitored extension
• Paging Groups: Now you can add a paging group to your Favorites and page the group with one tap
• Team Collaboration: Get work done faster with one tap access to RingCentral Glip
• Recent Calls: Your Recent Calls list has moved to the Keypad screen. Dial anyone from the Keypad, or tap on the Recent Calls tab to see your recent activity
• Bug fixes
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