The RC app worked in every way I expected with multiple iPhones. However, it's basically useless for the core functions needed on android mobile. I've been trying to use it on my new Note 8 for 2 days. It does not follow notification settings and for call purposes, will not stay connected to my Bluetooth (voyager legend). The mobile abilities and functionality was a major reasons I switched to VOIP and RC specifically for my business. I've seen this complaint for months plus from other users. How has this not been addressed and fixed by such a larger company?!?
Problems with app and bad customer support.
I just emailed logs. I am currently getting a ("not recoverable internal error" message that says I need to uninstall and reinstall the app. Wiping data and reinstalling does not work; as soon as I log in the same message returns. Everything was fine until about an hour ago. Now in the middle of a work day I'm left with no way to contact my clients or receive calls.
I'm not sure what this app can or cannot do. Our company is investigating this and none of our Android phone users can connect. We get to the emergency service disclaimer screen, and it goes locks up on a network error screen we can't get past. We can't even get back to change our credentials in case we made a mistake. This isn't looking promising.
This is the most frustrating and horrible app I've ever had the misfortune of having to work with. The calls are silent a significant portion of the time, with no issues on my employer's end via wifi or anything else. The only hope is to uninstall and reinstall the app, which is frustrating to have to do constantly. Customer service is next to useless; they're nice people but they don't resolve your problem. I've put in several tickets for the same issue and received different excuses each time with absolutely zero fixes. If you're looking for an app to run your company on, for the love of God go somewhere else for it. This isn't worth the headache or the money.
Sometimes it bugs and inconvenient because it keeps on logging.Please fix this issues.I really need it for work. But so far it's really good.
• Optimized for Android O.
• Fixed a bug that the app has been detected using Microphone unexpectedly on Samsung Note 8.
• Fixed a bug that cannot connect to Dropbox when sending fax.
• MMS Text Messaging: You can now send messages featuring images and receive unlimited messages containing images, videos, and other multimedia files.
• Park Locations: Park and retrieve call from any monitored extension.
• Team Collaboration: Get work done faster with one tap access to RingCentral Glip.
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