Horrible company Don't waste your money with this company, their customer service is non-existent. I opened a tech support case with them for a company wide issue having to do with their integration with Salesforce crm back on Thursday, 11/19/15 and today, Tuesday, 11/24/15 I still haven't had the issue resolved or even received a call back. I've had to call repeatedly just to get an update and every time I call the impression given is that they haven't even looked at it and nobody knows what's going on. Horrible company.
Fixed - Buggy update Ring Central fixed this issue. App is working well again. Occasional echo but other than that, very good - I'm having the same problem as everyone else with the buggy update allowing no outbound calls. I would have given it a 4-5 for the two years leading up to this issue. Fix it soon or put the old version back until you figure out what your developers screwed up.
Major flaw Seems stable, one major issue.. On T-Mobile with Wifi calling enabled (RC forwarded to cell) my ringcentral call gets put on hold and it automatically answers any direct cell calls on its own. Very annoying and embarrassing. The calls seem to overlap and RC app doesn't stop phone from ringing even though already on a call.
New features are destroying QOS The HD Voice needs to have a toggle to be enabled and disabled like it does on iOS. Because it does not have a toggle all of my calls have immediately gone to crap. I have had echoing, people not being able to hear me, ect. Also something I noticed is when I'm in the middle of dialing a call the phone will try to call a random number not cool. New features are great. Please allow us to turn them off because they don't work very well
Okay start, but huge lack of options The good: you can make and receive calls. The bad: zero options for setting notification sounds, no apparent Bluetooth support (and thus no legally-required hands free in the car), doesn't play nice with other apps (ie. Doesn't return to other app when call disconnects or is sent to voicemail; this interrupts hands free driving with GPS apps because we have to close and exit out of RingCentral to return to the GPS that was on screen. This is a good "1.0" release but is far from ready for real world use.
Buggy Often Rings less than once on my mobile apps vs. correct rings on wired handsets (checked, settings are correct). Sometimes doesn't ring at all; presence doesn't work. Caller I'd fails to differentiate between internal, queue, and external callers.
• Message your team, assign tasks, share files, create events and more with Glip by RingCentral!
• Increased the message character sending limit.
• HD Voice: Enjoy enhanced, crisp and clear VoIP conversations on mobile.
• Added “To:” number in the Call Log details screen for missed calls and inbound calls.
• RingCentral Global Office: Now supporting Germany, France and Netherlands branch offices!
• Fixed the RingOut issue introduced in v7.4.0.
• Samsung Galaxy S6 compatibility.
• Bug fixes
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