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App has many bugs! Notifications do not come through on a regular basis (covid check in reminders), errors when opening the app on a regular basis. Notifications are always audible & there is no way to change it to a silent or vibrate mode (was silent before). And now with daylight savings it's audibly notifying me an hour earlier even though it's set to send a notification at 7. Reported all of these issues & have yet to recieve resolution.
9 people found this review helpful
November 10, 2021
Thank you for your feedback. We're sorry you are experiencing issues with notifications. We are aware of this problem and are currently working on solving it. Please update your app to the latest version when you see an option. Hopefully when you connected with a Consumer Experience team member today, we were able to resolve your issue.
I have to sign in and do a text/email confirmation EVERY TIME. The app barely works even when I finally get in, I can't see my appointments, prescriptions, or messages. The whole point of having the app in the first place is to have quicker, more convenient access to MyThedaCare, but this is WAY harder to use than the website. Maybe I'm missing something, but if you're downloading this to find info more easily and portably than the website, I wouldn't hold my breath.
2 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you!
We will be in touch! Thank you.
Buggy and the GUI mapping is missing link access to some of it's features. there's a work around to get to your "earn rewards" page but it's not obvious and quite annoying. the amount of points required for items also fluctuates, often increasing making it seem like you'll never get that item even if you tried. with the current rate of reward point opportunities I may get one in 4 or 5 years. also, any app that tracks my personal health and delivers it to my work should be a HIPPA violation.
5 people found this review helpful
We sincerely apologize for the troubles you've had with the app. Your feedback helps to make the Ripple app experience even better. Thanks for taking the time to write it out. We’ve passed it on to our product team for review. If you do have questions, please contact us at email@example.com.