RIU Hotels & Resorts

Riu Hotels & Resorts

About this app

With the RIU Hotels & Resorts app, planning and enjoying your vacation has never been easier. Access a wide range of services designed to give you an unforgettable stay, all from the comfort of your phone.

Stay, Enjoy, Repeat… Your trip starts with the RIU Hotels & Resorts app!

What will you find in our App?

• Quick and easy booking, explore our destinations and find the perfect hotel for your trip. Book anytime, anywhere with total ease.
• Manage your reservations: see your booking details, make changes and efficiently manage your stays.
• Skip the lines when you arrive at the hotel and check in directly from the app.
• Complete hotel information: check schedules for activities and shows, facility details, menus and much more, all in one place.
• Direct communication with reception for anything you need during your stay. Book our spa services or your table at the main restaurants. Choose from plenty of activities and make the most of your stay.
• As a RIU Class member, enjoy special rates and extra benefits all year long. Not a member of our loyalty program yet? Join now and get all the perks!

Start your adventure with RIU today! Download the app and take full control of your vacation in the palm of your hand 📲.

For any questions or suggestions, feel free to contact us at [e-mail] 📩.

FOLLOW US:

• Facebook: /Riuhoteles
• Instagram: /riuhotels
• Twitter: @RiuHoteles
• YouTube: RiuHotelsandResorts
• Pinterest: /riuhotel

Visit us on www.riu.com

Ratings and reviews

It could be better. Not friendly. Very confusing for older people. It constantly asks you to book (constant prompts to book in other properties). Maps are not interactive or with guided directions. From the email check-in, you have to go in and re-enter your data all the time. It doesn't recognize that you are at a resort and ask you if you want to go into "resort mode". Can't generate an itinerary of the hotel activities you want to be part of. Can't use it as a hotel or towel key.

The app is pretty useless. I reserved the Steakhouse restaurant & when I showed up they didn't have it. I should have screenshot the confirmation. I did screenshot the next time, but didn't have a problem with the 2nd reservation. Every time I opened the app, I had to tell it I was there and which hotel, so annoying. Most of the time it didn't work. The only thing it was good at, was that you could see the menu, but be careful, it kept backing out and it was difficult to use.

I figured out how it works now. 3 stars because the reservation is limited for 2 adults and 2 kids only. I have 3 kids, and it makes it impossible to make reservations through the app. Also, it is missing the request changes for room or flight information. If your flight changes, you have no option to send a message through the app. My option is you should have an option for users to enter flight information and able to change.

What’s new

This version brings some improvements to make your experience with our App even more comfortable:
- Full transparency, improving the information in our payment process
- Streamlined search processes, providing a simpler search process so you don't waste time
- Bug fixes in navigation
Thank you for updating and get ready to enjoy!