Rocketflow enables Enterprises in automation of the business processes and possible actions users can perform in real time. Rocketflow does this by enabling users to follow the pre-configured business workflows/stages/actions specific to their business and perform pre-configured actions to fulfill the same. Rocketflow is a Business Process Management Platform with capabilities to configure and manage complex business workflows comprising of multiple business stages, users or group of users, communication touch points with customers etc. Rocketflow platform comes up with mobile app, mobile website and admin web panel for the business actors to perform their tasks in real time.It Allows you to Create, Control, Track and Manage your business process with a Single App With Multiple Personas for different user types
Listing few common issues for an enterprise performing a business workflow manually:
• How to synch all business users and customers in real time?
• How to get visibility of overall business operations? Where are the bottlenecks? Which process takes more time and has less resources ? Which process is lean and witnesses under utilization?
• How to provide transparency to customers in real time? What are the customer touch points? Is the customer informed during the business workflow is under action?
• How to increase customer satisfaction?
• How to increase efficiency?
• How to handle operations proactively?
How Rocketflow Works?
• Create Workflows
• Create workflows around multiple business operations and SOPS
• Workflows are capable to synch users at various digital channels
• Map Users
• Manage organization's hierarchy and different operation groups at various locations.
• Manage Authentication and Authorization
• Map KPI’s and other performance parameters
• Map Assets
• Map all facilities and various types of assets of the facilities
• Integration with asset management tools and data feed
• Manage inventory and associated operations & services
• Define Incidents
• Configure all incidence as per business requirement and set protocols
• Set auto response actions by system
• Set alert/triggers and process based rules
• Set Triggers
• Any incident, response and action can be tagged with triggers.
• Triggers actuate response actions and notification in real time
• Alerts can also be received in form of SMS, Email, Mobile Push notifications and IVR
• Decision & Actions
• Admin dashboard gives intelligent insights of all operations in real time
• Platform is capable to perform various analytics to assist you making right decision
• Admin panel is your remote control access to perform any action in real time.