First Step Help

5.0
5 reviews
500+
Downloads
Content rating
Everyone
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About this app

First Step Help runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest!

After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan

With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check.

Note: The location permission gives us access to additional network data
Updated on
Jul 21, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Photos and videos and 2 others
Data is encrypted in transit
You can request that data be deleted
5.0
5 reviews
Sindi Jackson
October 24, 2020
They have there ups and downs but always seem to make it right and always get things done super fast excellent service as a new customer!!
1 person found this review helpful
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A Google user
October 19, 2019
Works great!
1 person found this review helpful
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A Google user
October 21, 2019
Useful!
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What's new

Feature update.