Great customer service but still doesn't work. I am able to connect to my Kittyo device, which is an improvement from the original review I wrote. Customer service has been very helpful and attentive but my Kittyo still doesn't work regularly. When I try to connect while away from home, I get connection errors 90% of the time. Customer service claims the issue is my internet speed, but I am able to get it to work after unplugging the system and resetting the device. I hope this gets fixed, since I'm obviously not able to reset while traveling.
Updated Review Just got off the phone with customer support. They are very helpful and attentive with follow up on my issues. Looks like it is up and running properly now, but will give it a week to see how all maintains. If it checks out, I will not withhold the fifth star for review score.
Cat Entertainment Center Our two cats love this thing! When we unbox new toys for them, more times than not, they'd rather play with the box. This time, they immediately took to the Kittyo and went crazy for the laser and treat dispenser. And I love that I can see and talk to them when I'm at work. This is a cool gadget for both pets and owners. Well worth the wait.
Kittyo At first we had some issues with kittyo but we're taken care of promptly. We were running great for a while and I had somehow gotten disconnected and couldn't use it. Life got busy and I forgot about it until today and contacted support. They replied instantly and set up a time to talk and got the issue fixed within an hour. Great product and great customer service. Thanks kittyo!
A new kitty toy It took one of my cats just a few moments to understand how cool this thing is. We are still working with the other two. Despite a lot of start up problems, the technical support people held my hand until it worked right. It's a great idea, and they're still improving it!
Responsive Support I had just about given up on getting this device to work, but Jordan from their customer service department kept at it, and their recent firmware update fixed my device. My cats think it's great and always come running when they hear the laser start moving (not that it's loud, but they have excellent hearing!)
Increased app stability.
Fixed issue with uploading YouTube video.