VisualSupport - RemoteCall

4.2
90 reviews
10K+
Downloads
Content rating
Everyone
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About this app

Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction

[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

* Recommended Android OS : 4.0 ~ 11.0
Updated on
Apr 4, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data isn’t encrypted
Data can’t be deleted
4.2
90 reviews
Sam Wing
August 3, 2020
APP BACKEND NEEDS WORK App will constantly crash in the background!!! Especially when swiping between home screens. Even when force quit from settings, put to sleep as well as deep sleep and uninstalling/reinstalling does not resolve the issue. Running on Note 10+ (US)
6 people found this review helpful
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A Google user
July 11, 2018
When it works it's great. I haven't had any luck with my Google pixel 2XL but works well with my iPad and worked great with the Samsung S7 edge.
16 people found this review helpful
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