I used to LOVE this app until I realised after a few official races that the GPS is completely off... It would say that I was at km 8.5 when I finished a 10k, or at km 13.5 when I finished a 15k race. This means all the other data, such as speed, pace etc. is also completely off. Not ideal when you're prepping for a race and need very accused precise pace information. I am hugely disappointed. I tried runtastic against a whole bunch of other running apps and none of the others I tried had a GPS problem like this. Not planning to renew my gold account next year.
Good App! The only thing I wish to see is a built-in Pedometer, because now I use Google Fit just for pedometer and I can't import ita data to Runtastic. A pedometer will be a nice addition to the app, cuz it will allow it to show activity data from days in which we don't have a dedicated time for sport, i.e. we don't run the app.
Very disappointed with this app, but more so the lack of help and support. I recently upgraded to the premium membership and after upgrading my phone too, I am unable to access my premium program. I checked the help & support section on the website and didn't find the answer I needed. I contacted them directly and was promptly directed back to the help & support section. I emailed again and have now been ignored for 10 days. 10 days which I have been paying for a premium service, which I am unable to use. Highly unimpressed!
No support. It's impossible to even submit a request. I had multiple issues as soon as I opened the app, the first was not being able to create an account, the second unable to view user agreement, third unable to view Support & Feedback page, and more. I've attempted to contact support, before submitting a review, was sent an automated response to use their website, and create a ticket there: but the website has no place you can create a ticket. In the places you should be able to, they require log in. I cannot log in, because your terrible app won't allow me to create an account.
Will not comment with my Bose Sport headphone heart rate monitor. Can you please fix that. Would give you a 5 otherwise
Hands down the best running and skiing tracker, very accurate and with a good UI. The paid version is worth a few bucks. The only thing that I would like is access to more features without a subscription.
New in Runtastic Fitness & Running
* Let’s have a heart-to-heart: We’ve fixed the heart rate monitor connection issue
* Caught some bugs & released them back to their natural habitat
Love Runtastic? Rate us with 5 stars & tell others about your experience in the Google Play Store.