When finally spoke to Sarah of customer service it was terrible. They ask for my personal info for security reasons and even when I sent it, I still have not received my new card! When I asked to speak to a manager, Sarah told me that since I got her on the phone that I could not be transfered to a manager!! Russell Simmons (REALLLLLYYYY)?!!!!! I am 100% unsatisfied and yall can have that lil $ that was left in my account. I tried to stay w yall but I'm done!!!!! May God bless
Ever since your latest update your service and performance of the app is not clear. While attempting to use the app you can't follow and deduct funds from one purchase to the next. The app only confirms that a purchase was made, but doesn't confirm what the previous balance was before the purchase, so you lose track of your overall account balance. And with the terrible service that is given by Rush Card employees I must render a One Star!
The card is useful had the account for 8 yrs, but last week I used my card at the shell pump , ,I was dead on Empty, and I only at that time had $70 n the entire amt was placed on hold and still on hold and I never got the dam gas! Everything went down hill for me, n yes my fault waiting to get gas but, Daaam! I called customer several times, a mgr and they told I had to wait 10 business days they couldn't do nothing! they need to update ,upgrade their systems , to be able to release holds in event of an emergency!
Now that iam seeing all these occurring problems with the rush card am I going to be able to get my money on my paycheck and get it in full and take my card to an ATM machine and take all my money out I don't want to have to file a lawsuit on the company but i m sure I dont speak for my self when I say iam the average american that has bills that are due and can't afford to not be able to have pay them on time due to faulty systems..
These MoFos charge you for direct deposit, friend of mind tried to have her income tax direct deposited, their bank ended up send a freakin check and charged $95 dollars! !!! In feels!!! F**k rush card. Don't use it!!!! Negative 5 stars!!. it's takes over an hour to receive money transfers! WTF
Not sure why this app is needing permission to make calls and stuff... I don't understand.
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