Agree with the previous review. Changed my phone and cannot access my acount. Cannot open a new account as t tells me that there already is a user with my details! Of course it is. It's me!! Really frustrating! It was a very useful app.
I changed phone, and lost my prescriptions. I cannot retrieve my old account. The app will only allow me to sign up for a new account, but won't take my email address because it is linked to the previous account...
This app is a good move but it needs more tweaking as a little grey area on getting it back from the GP and then processing it. I did a first repeat order and it too a week to get to me back and I prefer the old way which could get to me in 3 days. Technology at times is more slower! Hope the app will be updated and made more responsive. Cheers
It works OK for me.. The only problem is that when the pharmacy wants to tell me my order is ready it doesn't change on my screen so sometimes I have to phone them to check if it's done yet...
EDIT: Figured out that you have to enter the name of your GP, or the name of the Head GP at your practice. It won't recognise the name of the actual surgery which is ridiculous. Why not state this on the app so people aren't just abandoning the process because it doesn't appear to work? As others have said, the app will not locate my surgery. Tried several variations to no avail. No way you can expect people to start using an app that doesn't work, for something as important as repeat prescriptions. Surely this was tested? Then again, knowing the NHS' history with online/IT systems this seems about right. I'll continue using email with my pharmacy which was perfectly efficient anyway.
Doesn't work Could not even get it to set-up. Authorisation code required is 4 digits and system sent me 5 digits. Tried to reset it same problem, wrong code sent. What a crap app, back to walking to pharmacy and ordering the old fashioned way. So much for a digital NHS 1/10 for this effort!
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