MySafeRide - Manage your rides

SafeRide Inc

About this app

MySafeRide by SafeRide Health allows easy, reliable booking and management of rides to and from health care – never miss another appointment. The MySafeRide app helps individuals on certain health insurance plans (and their caregivers) access on-demand and scheduled transportation options, including rideshare, wheelchair, ambulatory, and more across any device. Please note that on-demand transportation options may not be available for members of certain health insurance plans, and we recommend checking your specific benefit information in advance of your appointment.

Set up and sign into your MySafeRide account to:
· Book individual and recurring rides
· Track your ride and receive real-time update notifications
· Manage your transportation benefit 24/7
· Cancel upcoming rides you no longer need
· Much more

The MySafeRide app is designed to support individuals with a SafeRide Health-managed transportation benefit from their health insurance plan. Non-members of health insurance plans are unable to book and sign in to use the MySafeRide app. Please contact your health insurance plan to learn more about your benefits, including transportation, and if you are interested in using the MySafeRide platform.

Ratings and reviews

Absolutely horrible app, worse customer service. This app is almost useless. When you open the app, every single time, it says you've been signed out. You have to go back to your insurer's website, sign in, then go thru a bunch of nonsense to transfer back to their app. Imagine doing that every time you need to schedule rides, track rides, schedule return rides, etc. Furthermore, the cust svce on the phone is SHOCKING!!! "INGRID" NEEDS TO BE FIRED!!!!

used to work pretty good up to last week, now it won't set up flexible pick-ups. booked 3 rides last week with flexible pick-ups and all 3 have 11:59pm as the pick up time instead of flexible. the READY option no longer works via text and there's no READY button on my rides. customer service can't change the return rides so they have to cancel and rebook them. Don't know what the app developers did, but they screwed it up. also, now they have AI answering calls and he's useless, he needs 2 go

missed a whole week for getting mileage reimbersement when I called no one would answer for 2 hours then would just hang up this happened 3 days in a row. finally when I did get someone they didn't know what they were doing and can't fix my online portal to book rides online. was given 12 different phone numbers to call and still isn't fixed. and still can't get reimbursed for my gas for 5 days. it's very frustrating.

What’s new

* Fixed: While logged in, clicking on liveride deep link logs you out.
* Fixed: We now show your current location if granted in the liveride page.
* Fixed: You can now share your liveride link on Android.