SAGE GO makes it easy to maintain the health of your assets – anytime, anywhere.
Connect directly with our Control System and Automation Technical Support Service. Request 24/7 emergency breakdown support, book in equipment maintenance, or access important documentation – all within the app.
SAGE Go gives you:
Reliable response: As soon as it’s logged, your Support Request is instantly prioritised by our team and allocated to our 24/7 Service Technicians. This means we can respond quicker to you – while you concentrate on your operations.
Full visibility from breakdown to resolution: From raising a Support Request, knowing your technician is on the way, to the issue being resolved – the app will track and send status notifications in real-time.
Personalised service: Fully integrated with your Service Level Agreement (SLA), the app prefills your information to make logging a Support Request simple and seamless.
Key SAGE GO Features:
- Log a Support Request anytime, anywhere: 24/7 breakdown support
- Track status of open requests and receive notifications in real-time
- Get instant support from a service technician via the Live Support interactive video chat
- Attach documents, photos, or videos to your request; rank your breakdown urgency; or update your request
- Rate your support experience
- Access your support history
- Store and access equipment documentation with the secure Online Document Library; Manage your account, via the SAGE GO web portal
This app is free for anyone to download but you will need to set up an account with SAGE Automation to access full functionalities.
Learn more about SAGE GO at www.gotoSAGE.com