Salesforce Authenticator

Salesforce.com, inc.

About this app

Salesforce Authenticator adds an extra layer of security for your online accounts with two-factor authentication. With Salesforce Authenticator, you use your mobile device in addition to your password to verify your logins and other account activity. The app sends you a push notification, and you respond with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device's location services to verify you automatically from trusted locations, like your office or home. You can also get a one-time verification code that can be used when you're offline. Salesforce Authenticator works with the entire Salesforce Platform—Sales Cloud, Service Cloud, Marketing Cloud (ExactTarget), App Cloud, and Analytics Cloud.

Salesforce Authenticator can also be used to secure your other online accounts that support time-based one-time passwords (TOTP). Any service that allows two-factor authentication using an “Authenticator app” can be used with Salesforce Authenticator.

Ratings and reviews

It Works ... sorta. It presents itself as thoroughly modern, offering location memory. Except, it suffers from early stage dementia. And, when it decides to forget a location previously set as safe (we still love you, Mom), it forces end-users to manually enter the app. Except I can't find it sitting on my phone. I have to seek it in PlayStore. And then I need to start the login process from scratch. Dumb.

The app is fairly inconsistent. When I log into salesfore, I expect a notification on my phone that I can accept to approve the log in. This only works occasionally, most times I have to open the app manually. When I open the app, instead of being brought to the authentication page, I am sent a push notification and have to go to my notifications bar to approve my login. Don't even get me started on the 'trusted locations' feature, it never works. I'd rather be sent an SMS with a code than this.

> -1 Terrible. Terrible, I go through over three times logging in without success. Multiple tries, I don't see the Approve option. Wasted time. Terrible. Not everyone has a cell phone for their organization. Terrible. Not everyone wants to use their personal cell. It's terrible that you assume your clients are all the same and have access to the same resources. Find a better way that is more user friendly to all your end users. Think more outside the box.

What's new

Improved Automation Experience
Bug fixes