I've not been able to login to LifeTrak network for very long time. More than 10 days record was unable to sync the data. When I finally able to login today (20 May'17) was trying to sync my data, it keep error then the next moment I try again, it auto reset my watch to default and all my watch data clear it. This is what I really hate about this Apps, when the watch battery low you also can't sync the data first then change battery, once you change battery, all the watch data gone.
The app is very difficult to use. It's not vet sensitive to commands. Some days it won't allow me select my watch on the app so I cannot sync or store data. I wish this step didn't exist and that we could just get directly to the watch data on the app.
Sent emails asking for support with network error messages from within app. Heard back from customer support today and tried sync again--success! Thanks to the support staff and techs for fixing the issue.
Worst app ever!! I was able to connect one time only on note 4 and nothing since. I actually like the watch but no good with an app that doesn't work!
Owned this watch for about 2 years and I've been through 3 different higher end phones none of which have I had any success connecting to this app. It did not work for the Samsung Galaxy S5, Samsung note 5, or the Google Pixel which I'm currently using. I've tried every troubleshooting guide I can find and never received responses that aren't just an auto response from the developer. Garbage app and the $100 watch really doesn't do a whole lot without it... Very disappointed, waste of money.
I love the watch, which I have owned for a little over a year. The companion app was serviceable before this last update, now I cannot get the app to connect to the watch for syncing—just error messages.
- Improved some of UI behaviors.
- Fixed few bugs.
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