Pretends to be useful App is suggested by customer support emails but it does not update status or shipping.
Could be better Does not remember transaction numbers. Frankly, I don't care for how Samsung conducts its warranty service on appliances. I want to communicate directly with the repair office responding to my issue. All Samsung does is play middleman - not a good service model.
Waste of an app Want to see what a useless app looks like? Download Samsung Cares. Constantly fails to upload photos, cannot move forward with claim without this step. USELESS.
Just lies and the run-a-round Crap and lies. samsung hates any customer who asks to many technical questions and requires any real tech support.
fake app it's a collection of links and phone numbers from their website, with a couple upload options for servicing related procedures that force close every time when used.
I believe what it says Samsung is one of the number one companies in the world. And I believe then when they say there care.
This app only for Android Phone.
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