Hi Veronica. We're sorry to hear you're having trouble! Could you please reach out with a bit more info, screenshot and your AirDroid account about the payment problems so we can try to help. https://help.airdroid.com/hc/requests/new
Hi Kwan. We'd be happy to help figure out what's going on, could you please reach out with a bit more information and screenshots so that we can look into this with you. https://help.airdroid.com/hc/requests/new