Still can't deposit a check Obviously they know there is a problem with remote check deposit, but they haven't done anything to correct it. Images of my checks appear washed out and almost all white on the screen. When i lower ambient light to almost nothing, the image is better on screen but the camera still won't focus properly to take a usable image.
The app was fixed to connect whether you're on Wi-Fi or not. Worked fine for a while. But now when trying to deposit a check, it shuts down when you take a pic of the check. Sigh...always something.
Only feature needed does not work The only reason you really would need a mobile banking app is to remotely deposit a check. That feature just does not work. Whether keeping the entire camera way above the check, or moving the camera so far in the height fills the screen and the width is cut off, the "image is too small". Was the ratio of a typical check dimension not factored in? Did the developers not realize checks come in different sizes?
UPDATE PT. 2... So I uninstalled and re-installed, & it now engages about 1/2 the time... It is working BETTER, but still not working as it should... I will continue to use, and if it works more often than not, a star will be added... thanks... ************************* UPDATE... I now have to login twice, in order for accounts to load... No longer going to "black screen", but still not working as it should (in my humble opinion)... ************************* Is there something preventing it from engaging, as after login, screen just goes black... Please help...
ORIGINAL: 4/2017 "UNABLE TO REACH SERVER" if it does connect, i still can't deposit checks. what is the point of this app as it's currently useless EDIT: 7/28/17 dev team comments to follow up with the bank customer service line more than 3 months later. i just don't get how SFFCU could have paid people for this garbage app. EDIT 2: 7/31/17 asking me to come to the bank and show you my phone is ridiculous. how about you tell me the company's name that SFFCU contracted out to make this app? i run a SMN910P on 6.0.1 with N910PVPS4DQC1 firmwares. (cleaned up the bit about you, has nothing to do with you, just the developers) *UPDATE EDIT* 9/25/17 Using a different phone model, SCH-L900 (Samsung Galaxy Note II), guess what? Your app still doesn't work! After 3 times of attempting to use the deposit feature and being kicked out of the app, I'm done.
Daily deposit limit with them is $1000 only. If it's more - have to go to the branch. My new CU does have it limited to 10K. - bye bye FCU
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