Mine function properly on S7 ph. It also helps to follow all of the manufacturer's instructions regarding sock thickness.. and if the app doesn't function properly on your ph then consider using different ph. Most know how wacky different phones can be with different apps. Some phones deserve a poor review. These are not an option for hvac technicians with skinny feet or who weigh under 300 lbs. I walked sideways on a 45 degree hill, the foam battery cover slid and exposed the void underneath. It reformed and readhered on it's own by next am. I recommend these biggly.
I'm editing my post to say; ThermaCELL "used to make" makes high-quality long lasting dependable products. Come on ThermaCELL, you've made a lot of money at 200.00 a pair, SWALLOW YOUR PRIDE hire some outside help to take a fresh new look at how y'all missed the mark so so so bad.
Tricky to pair. On an Edge 7, latest version of Android I first paired it using the phones Bluetooth and also had to turn on my phones location. Only then would the app see the inserts. The app would not find them until I did these 2 things first. I really hope these work as advertised because if they do my outside job just got a lot easier with my poor blood circulation.
I see lots of people complaining. Mine work great, no issues, and I am using both the pocket warmer and Heated insoles. One thing I noticed is they work better when my location services are turned on.
The one battery keeps showing White battery line I don't know if it is losing connection. It is very frustrating. I only had them on for maybe an hour. Then they quit working lost contact to Bluetooth. The app would not show controls screen wouldn't let me do anything. Very disappointed!!!!!
This product is a joke! Bought 2 pairs of the proflex heavy duty, I got one of the 4 insoles to connect via bluetooth for about 5 minutes. Definitely not what I expected from this company, had the black proflex for several years and worked great. I was excited to upgrade, but after spending hours trying to get these to work I am so disgusted with this company I'm ready to throw all my ThermaCELL products in the trash! Save your money and go buy a set of Dr Scholl's inserts for $10, they'll give you just as much heat (none) as the Proflex HD!
* Fix crash on Android 7
* Continued improvements to connection flow
Still working on improving the sporadic bluetooth connectivity issues some of you are seeing, and we still can't thank enough those of you working with our customer service folks and developers to make things better on the wide variety of phones out there. Keep an eye out for more fixes in the next few weeks.