I'm so mad because I had a video visitation with my loved one today. He was on video too but it wouldn't let him see me or anything and ended up saying I missed visitation. I was so angry and upset it took my funds also for the video chat when it was the system that messed up. :(
Doesn't allow this for my contact, very disappointed as I'm willing to pay whatever fees necessary. We aren't able to do a facility visit due to being in different states, this would be so handy if It was available to everyone
The app opens but I get a blank screen. I keep reinstalling it and then it works for a minute...but then the buttons stop working. I exit the app and try to go back in and I get the blank screen. This is incredibly upsetting. Edit: I'm very pleased by the customer service, wow, thank you! App works perfectly now, only issues I have are internet issues on my end, and that's ndb lol. Thank you, Telmate!
This app would be great if it allowed what it promoted. It doesn't allow mobile visits at all. My partner's facility allows video visits so can't understand why I can't do one from this app.
I keep trying to visit my loved one but it keeps telling me I can't unless I allow the microphone and camera. It was allowed and then all of a,sudden it don't work. I don't know how to allow it again.
It won't let me log in my email and phone number keeps saying invalid and I know I'm typing correct information. Bummer. Could really use it right now.