I updated just to learn that the new version, for whatever reason, is not compatible with my phone. Why did it let me update just to make it useless? I'm an RSR for Schwan's and frequently used the app to find information on products for customers, and now that's one less tool I have to help me.
Im new to this. Look forward to first order and delivery to see how it turns out! Food looks great and reasonable prices. Free delivery option is a yay!
During the app update the icon on my phone screen was deleted and I cannot get it added back. I had to go to my apps in my phone settings to see if it was still accessible. Then I had to reset all my settings in your app because it had my billing address as an old address I don't live at anymore. It's a pain in the ass to navigate I like the old one before the app update. It irritated me so much that I considered dropping ordering from you guys. If the app is not able to be placed on my phone screen then I won't remember to place orders with you. Fix the problem. I'm a long-time customer and this is not how you treat your long-time customers. So part 2: I figure it out how to get the order placed but it took me a half an hour to order four items. So today I try to add items then after going to my cart and trying to place the order I chose to pay at the door delivery to my door. Then I process the order. The next screen shows that it was billed to my credit card instead of pay at the door! The confirmation email I received also said that it was billed to my credit card when I chose pay at the door! I had to call Schwans customer service which I couldn't find the number for on that new app update so I had to Google search for the darn thing. When I talk to them the only solution that wouldn't have taken 48 hours was to refer It 2 someone else in the company to deal with. So it was faster to just cancel the order and have them replace it for me leaving this app totally redundant. If could give it to zero Stars I would. From this point on I will not be ordering from the app. If at all.
WORST UPDATE EVER!!! The layout is terrible and the app is very difficult to navigate. I will stop doing business with Schwan's since I can't find sale items. I loved the previous app, I could check and see if items I liked were on sale and scan the app in moments. This is a DISASTER! It's not worth my time and aggravation.
Doesnt work I wish I wouldn't have updated it because now I can't do anything someone needs to fix it
The new Schwan’s™ app is now available for download. All the things you enjoy about Schwans.com are on our new app. And more!
· Weekly products and sales highlights
· Improved tools to manage your account, orders and delivery
· New and improved ways for you to search and filter
Questions? Call 1-888-SCHWANS or visit Schwans.com.
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