Hello I've been playing this game for months, so much so that I began to pay to play it. In October of 2017 I had a late payment that resulted in me loosing my VIP status. However; My bank account reflected withdrawals of 9.99 for game plays from October 2017 until January 2018. Google was able to give my money back for January but I have to now contact the Administration of this game in order to be reimbursed for previous months. I love playing this game but I will no longer pay to play anymore. I will keep you all posted on my outcome.
Used to love this game!! Never purchased anything just did the free play. I received a Google play card for Christmas and decided to buy 400 diamonds. An ad popped up asking me if I wanted to buy a mystery Santa box for 1 diamond I did and it took my 400 diamonds!! I then was given 40 diamonds on the lifetime list for winning a certain amount of shows... when the game refreshed my 40 diamonds were gone?! Fix the bugs!!!!
THEY OFFERED A FREE TRIAL FOR 7 DAYS IN WHICH THEY GIVE YOU DOUBLE COINS AND A FEW OTHER PERKS. I CANCELED WITHIN THE 7 DAY PERIOD SO I WOULD NOT BE CHARGED AND THEY STILL CHARGED MY CARD. I HAVE BEEN REQUESTING A REFUND FOR ALMOST A WEEK ALREADY AND THEY ARE GIVING THE RUN AROUND. I AM VERY DISAPPOINTED AND WOULD NOT RECOMMEND THIS UNLESS YOU HAVE FREE MONEY TO GIVE AWAY.
The game itself is very amazing in graphics and very creative. BUT as for the VIP membership, it's totally absurd that we have to pay $9.99 plus taxes monthly. I would be fine with it if it was $9.99 a year. Hope that this will change some day. I love playing this game. I play this EVERYDAY, even more than any other games. Please consider about changing the membership fee to yearly rather than monthly.
A few months ago this was a great game, but they decide to make changes. Less quality prizes and more game interruptions that cheat by freezing or kicking you out the game once you've won. This results in the player not receiving cash and awarded prizes. The lack of big diamond prizes and constant freezes to rip you off is enough to remove app and free up storage! Terrible way to show consumer you value their loyalty!!
Careful if you spend money on this app. I purchased the "no ads" deal. Didn't realize I would no longer have access to: watching videos to get free diamonds, watching an ad to get to the bonus round, watching an ad to get a free daily hint, watching an ad in order to continue your streak. All gone. No more silly excessive ads every screen change, but the loss of all those options listed. Would love a refund and my account back to ads. I'm not getting anywhere like this.
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