Mobile deposit consistently fails Great bank, awful app. Rarely updated and when it is, it seems to get worse. SDCCU's technology is so far below any other banks, they should be embarrassed. Mobile deposit can never seem to photo my checks after this last update, even when they are clearly printed. Extremely frustrating.
Emailed in part to SDCCU I'm surprised SDCCU doesn't read all the complaints about it's mobile app & the horrendous problems with some of the failing functions, primarily the mobile deposit function. I have complained multiple times to no avail. It used to be one of the best apps after the trial & error period fixed most of the issues. It is now a stressful frustration to use the mobile deposit feature. Unfortunately this credit union is going down hill in my opinion. I was used to the quality service. I will be closing my accts.
Takes 10+ tries to get a check to deposit. Error messages do not describe what to fix. I could have driven up the street and deposited the check by hand faster than this app takes to deposit a check. The app frequently freezes while "Validating..", leaving it unusable.
No specific descriptions regarding their updates. "Various Updates" doesn't tell the user much on what has improved or fixed. As for the app, it's outdated and lacks the ability to pay at brick and mortar establishments. Needs to have the capability similar to Samsung Pay or Android Pay.
Great bank, bad app Lots of bugs, and lag. My bill pay malfunctions at least once a month. The bank is great, but the app needs work
Login issues This app is a nightmare. Trying to deposit a check; trying to login; trying to check a balance. They're all somehow terrible. Nearly every single action results in a crash or an app reset. Must infuriatingly, the app mirrors and warps the onboard camera (on multiple devices) making check deposit impossible. A crystal clear photo still results in a deposit amount that they say doesn't match what was entered. Absolutely useless app that has only gotten worse as I've upgraded to newer versions on Android.