If you schedule a future delivery, for some inexplicable reason they potentially wait hours before placing it with the restaurant. As a result, food arrived extremely late. Horrible service. There are better options.
It is nice to not have to talk to anyone or make a phone call after i come home from a busy day. Phone conversations are often misheard. App is stable and doesn't crash. Quick to load too. So many options. Would recommend to friends.
I love this app! I use it to avoid lines when I'm out, I just order in route and pickup when I get there. God do I hate waiting in lines. It's also great for when I want to stay on the sofa and not move lol
I made an order at 9:03 pm. The tracker told me that it would be delivered between 10:10 and 10:20pm. At 10:40 I called the customer service line. The guy I spoke with blatantly lied to me. He said that seamless didn't not do deliveries from that restaurant. Sooo, I call the restaurant and speak to the manager. He told me that the food was ready at 9:20, they kept it until they closed at 10 and threw it out. He told me the driver showed up at 10:20... An hour and twenty minutes after I had ordered. Nobody contacted me to tell me that my food wasn't coming. The tracker was never updated after 9:03. I was not offered a refund until I called the customer service rep back and spoke to their manager. And now I have to wait 3-5 business days for my money to be returned.
Always reliable and very convenient. I love seamless. If their is a problem with your order you can call the 1800 # and they will resolve your order/ issue immediately.
This app just makes the entire process of ordering food easier. You can access the menus of your favorite local spots on your phone , and order with your credit card directly so there is no mess of dealing with cash. You can tip too through the app as well , so when the delivery guy arrives , you just grab your food , say thank you and go your own ways.
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