I used it for about a year, then stop. Easy to use just to replace cash payment. No additional benefit like discounted rate, even if you use it multiple times. I stop using it after the problem on their backend that cost me additional charge on one of trip. Unlike, other online transportation that will absorb that additional charge if it's due to their system, this bluebird will burden the customer on that charge. I'm back to Uber now.
Once you input wrong phone number and can't verified it. There is no way to cancel that. The apps will stuck in the verification screen. Freaking really? You should add "cancel/change phone number" in the flow ffs. Even after clear data & re-login can't fix this. still stuck and need to create new account
I totally cannot contact the driver and it is driving me crazy. Especially when I need a taxi in a hurry and I want to tell the driver to hurry up. Everytime I call the driver's number, it is always being rejected. I thought this was problems of the drivers, but I thought maybe the app doesnt give me the proper contact number of the driver.
Lousy app. Suddenly hang when it just been working before. I cannot see my order. You guys really need to step up your game. -------- So... 30 minutes before the scheduled time the app start working again. I am guessing because i scheduled it for 6 hour before.
The apps is nice, but doesn't help to get taxi quick. I can see some empty bluebird taxi passing by, buy none of them pick up my order. It's quicker to stop bluebird from the street instead using this apps. Other functions and features are nice, provide few payment methods, able to track the taxi location and they don't charge for minimum payment (bluebird has min payment 40K if ordered through phone)
Actually at first I tought this app was very useful. But one day when the driver wrongly picked other person but still using my account (he tought that me who was with him), I can't contact him because in the app I had been on my way to destination. I can't even rate the driver when he had finished his trip with those person. I really wanted to rate him with 1 star but I can't. Ooooohhhhh I hate this app. I was lucky did not use cashless payment. Couldn't be more angry if they take my money for picking up other person.
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