The worst customer service of my entire life. These guys act as a middleman of tickets selling, they do not provide any help nor support, they do not warn you that tickets will be send 2days before concert. Avoid them to avoid problems in the future.
Waited on hold over 30 minutes, then a robot told me "Sorry, we cannot attend to this call right now, try again later". Bought tickets for my friends and still haven't received them, and it's less than 24 hours until the event. Where I stand now, it looks like took my money and won't even be getting me the tickets.
I purchased 4 tickets through SeatGeek. A death in the family left me with two I could no longer use. This app wouldn't let me choose which 2 out of the 4 tickets to sell. I needed to sell 2 specific seats for a very personal reason and I couldn't do it. I even tried to upload the PDFs to sell independently and the app recognized the tickets from my set of 4 and wouldn't let me sell them. So I ended up getting stuck eating the $140 for tickets I couldn't use because of terrible design. The lady on the phone couldn't do anything and I got a "Sorry but we're not sorry enough to reimburse you" email 24 hours after the game. Worst experience with an app EVER. I genuinely cannot believe how terrible this was handled. (And not handled by the app design) Consider SeatGeek uninstalled for life.
I have "Suggest Events" unchecked in setting but repeatedly get notifications for events. I know I can turn off notifications for just this app but I'm uninstalling instead because you're forcing them on me.
The Best Of The Ticket Apps! There is no reason to use StumpHump any more. They are the United Airlines of ticket apps. SeatGeak is excellent and all phases of ticket buying and selling is exactly the way it should be. Reasonable fees coupled with Superior customer service makes SeatGeak my first choice when buying or selling tickets.
Have been using this app for 2 years. Always triple check dates before purchasing. Get the email with my tickets and they are for the wrong game. Company tells me my only option is to try to resell the tickets. Won't even acknowledge that it is even possible they made a mistake.
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