I just want to be able to set my alarm from my phone when I leave my house.... Half the time it won't load or log in. Fine tune the basics of just setting the damn alarm before trying to advertise and incorporate all these other bells and whistles to the app. Please. Update: I made this comment this morning and received a call this evening from a protect America representative. He was super polite and helpful and resolved my app issue quickly. He also helped with other questions I had about my account and hardware. Thanks AJ! Because of you I'm changing this to 5 stars. Awesome customer support! Very pleased!
Since the update there's no sound notifications or vibration. I was dumb enough to renew my contract because it would alert me to alarms as well as a few other blatant lies after the system failed to alert anyone when my house was broken into. I WOULD RECOMMEND JUST USING A YARD SIGN AS OPPOSED TO GOVING THESE PEOPLE YOUR MONEY AS THE SYSTEM IS JUST FOR SHOW ANYWAY!
Playback of stored videos, with Android player, fails intermittently (buffer?) No Audio Alerts: With the newest version, when notifications appear, there is no audio alert. All of my other apps notify and alert properly. I'm currently using the "MegaSound beta" app to provide an audio alert for this app. Camera Video: Can you add 7 lines of code to the mobile app, so that when a camera view is "live" then the current Activity/Fragment rotation is not locked to "portrait"? (This is simple to implement in Android java. See: "setUserVisibleHint() for Fragments") This would allow users to mirror the phone's landscape video stream to their TV or Roku, without the video turned sideways on the TV, locked in portrait configuration.
Although I do receive notifications on my phone as to when the system has been armed and unarmed, I have NEVER been able to use the app to do anything else. It controls absolutely nothing. I miss my old system and will be switching back as soon as my contract is up.
After I upgraded the software, I can't turn on alarm with my phone any more. It keeps saying zone is open and won't let me turn on the alarm but when I use the main panel to turn on it works fine. After that I can use my phone to turn off the alarm or turn on. This is a bug in the software. Please fix it as soon as you can. After talking to technicians, it works now. Thanks for all your help.
The camera's 2 way voice comms does not work at all. I called the company 3 days ago and still not resolved. They will charge you full amount for half of the service you deserve or paying for. I recommend buying your own camera and monitor it yourself.
- Support for new “Live Chat”
- Improved Soundwave learning
- Playback video in landscape mode
- Bug fixes and performance enhancements
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