Horrible!! Do not waste your time or money. Maybe 2 out of 5 visits I've had worked. I have lost track of how much money I have lost. I did call once & it seemed hopeless on me ever getting any refund or credit. I was told Securus showed that we were connected. Also my account says I owe $5 & when I called they said it was from my first video visit which they are the ones that gave us a promo code to get the first visit free & now trying to charge me for it. Every time we have had a visit I have did the test my connection thing & every time it says it's excellent. Very frustrating & a waste of money.
I've only gotten as far as putting my info in. Tried like 5 different times. I need to be able to log in or i can't schedule any visits. Wat is wrong with this crappy app?
I have been using this now for 11 months and have had so many visit issues and have missed several visits because of those issues. I call Securus and have to hold well over 30 minutes on average just to be told I needed to call in while the visit is in progress In order for anything to be done. Explain visit is 20 minutes and have been on hold for 30. Then told sorry call again if issue continues. Ok this is a replacement for regular Contact visits so this is not just an issue this is my time to visit you have taken away and then tell me can't reschedule lost visit to see them?! Have to schedule next dau? What? I do not like this and want contact visits back.
Awful....It won't even let me create a mobil app account with my email address. I type in my email, create a password and that's as far as it will let me go. I figured this would be more convenient and faster rather than calling to add money every time...not the case since I can't even log into it.
After reading the reviews I wasn't so sure about spending $5 to set up a visit from home. However it was so worth it!! The chat didn't freeze not once. I also love how I get 20 minute phone calls for .43
I like the fact that I can visit from home but these problems need to be fixed ASAP. This app keeps freezing up, it has a delay, it's like he's moving in slow motion and you can hear all of the background noise.
- Bug fixes
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