I'm able to svhedule a video visit and video visit with my loved one from home or where ever I am with my mobile device. I also use my desk top at home. I can fund our phone calls right from the app as well. Works great for me just make sure you use headphones so you can hear each other.
I've only gotten as far as putting my info in. Tried like 5 different times. I need to be able to log in or i can't schedule any visits. Wat is wrong with this crappy app?
I was so excited to be able to talk from home. It's worked decent a couple of times, but majority of the time it constantly freezes, crashes, and tells me to "reverify my login" when I've already logged in and out a million times. Usually I get to actually talk for about 10 minutes out of the scheduled 50 minutes (if at all). Whenever it does seem to work, the video is HORRIBLY laggy, words get clipped off, and sometimes the audio will just altogether stop working for no reason for a while. I'd rather go in person, especially since they refuse to refund anybody's money. Waste of time and money for sure.
People, learn to read directions. If you want to set up an account, you may do so on the link provided by the correctional facility your loved one in incarcerated in. Just go to the correctional facilities website and follow the directions for visitation. Hopefully this helps those who haven't been able to set up an account.
I have been using this now for 11 months and have had so many visit issues and have missed several visits because of those issues. I call Securus and have to hold well over 30 minutes on average just to be told I needed to call in while the visit is in progress In order for anything to be done. Explain visit is 20 minutes and have been on hold for 30. Then told sorry call again if issue continues. Ok this is a replacement for regular Contact visits so this is not just an issue this is my time to visit you have taken away and then tell me can't reschedule lost visit to see them?! Have to schedule next dau? What? I do not like this and want contact visits back.
Awful....It won't even let me create a mobil app account with my email address. I type in my email, create a password and that's as far as it will let me go. I figured this would be more convenient and faster rather than calling to add money every time...not the case since I can't even log into it.
- Bug fixes
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