Every time I need this app it's never working. When the app or website works it's a valuable tool to have especially at auction. But I feel like I'm paying monthly for an app that works maybe 40% of the time. It's so frustrating that if another company developed a similar app I would switch in a heartbeat. I want to use this app but if you guys can't figure out how to give us consistent reliable service you won't have a future.
Do not subscribe!! App used to work great. Does not work at all anymore and there is no support. Nothing worse than going into an auction and trying to price a vehicle to find out you can't because the app is down. Called and left messages and sent emails with no reply at all. It's a shame because this was my favorite of the available apps for vehicle pricing
When app works it's fine, when it's not working correctly sit back and wait.... I am still waiting for three return calls from the messages I have left over the past year. Never anybody to answer the phone or email when I need help. I'm about to send one in now about Carfax not interesting let's see when I hear back.
I've used Vin Viper for about 3 years. The product was great and affordable. However the last 3 or 4 months it started getting spotty on working. Endless loading screens or not able to log in. The last couple of weeks it has been just broken. Calls to customer service go to voicemail and never returned. Emails never get returned. I'm guessing they have just given up on the app and took their money and ran. Don't waste your time or money on this app, it will not deliver when you need it to.
Used to be a great app. Used to be. Doesn't work now. I believe they have gone out of business yet they are still charging my bank account!!! Was a loyal paying user for 5 years so it saddens me that this has happened. Do not subscribe.
Update as of 1/24/17. It looks like they have gone out of business. Main phone number only goes to a voicemail that never gets a return call. All the contact emails get bounce back as undeliverable. Took the money and ran. Our only source at the dealership for appraising cars for about 3+ years and only had minimal issues with it until the last 5 or so months. Now every other week it's something, Carfax not working, Manheim not working and now twice in the last 10 days, Blackbook not working at all. Really nice when you're at the auction and no Blackbook. Guess it's time to move on to a more stable vendor. Would not recommend to anyone anymore.
//Faster VIN scanning & decoding: every new iPhone that comes out we re-build our proprietary scanner and make it faster and easier.
//Improved Summary Page: You asked, we listened. If we can save you just one page tap we'll take it. That saves you time and keeps VIN Viper in your good graces. Access auction data and run lists instantly.
//Market Metrics Trim Decoding: Enter VIN, we decode down to the trim. Compare apples to apples. Any questions?
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