When app works it's fine, when it's not working correctly sit back and wait.... I am still waiting for three return calls from the messages I have left over the past year. Never anybody to answer the phone or email when I need help. I'm about to send one in now about Carfax not interesting let's see when I hear back.
I've used Vin Viper for about 3 years. The product was great and affordable. However the last 3 or 4 months it started getting spotty on working. Endless loading screens or not able to log in. The last couple of weeks it has been just broken. Calls to customer service go to voicemail and never returned. Emails never get returned. I'm guessing they have just given up on the app and took their money and ran. Don't waste your time or money on this app, it will not deliver when you need it to.
Update as of 1/24/17. It looks like they have gone out of business. Main phone number only goes to a voicemail that never gets a return call. All the contact emails get bounce back as undeliverable. Took the money and ran. Our only source at the dealership for appraising cars for about 3+ years and only had minimal issues with it until the last 5 or so months. Now every other week it's something, Carfax not working, Manheim not working and now twice in the last 10 days, Blackbook not working at all. Really nice when you're at the auction and no Blackbook. Guess it's time to move on to a more stable vendor. Would not recommend to anyone anymore.
Try Autoniq instead. I have used this app for many years. It has lost me thousands of dollars at the auction. Whenever i scan a car and the app freezes i am unable to put a price on anything. How can I buy a vehicle if I don't know what it's worth? Carfax goes down, manheim goes down, and black book doesn't ever seem to work. The only thing that works at this company is the payment system. Every month they withdraw from my account on the same day with no issues. Weird how that never seems to fail like everything else on thisapp
Big fan I am a buyer working at least one auction a day. I love the scan feature that attaches the carfax and the book values quickly. Any problems I have are quickly resolved once I call. Great tool at a fair price.
Used to work great, the scanning feature is not up to par with the competitors, many times i cant get the app to pull any data. They don't answer calls or return calls will be cancelling soon
//Faster VIN scanning & decoding: every new iPhone that comes out we re-build our proprietary scanner and make it faster and easier.
//Improved Summary Page: You asked, we listened. If we can save you just one page tap we'll take it. That saves you time and keeps VIN Viper in your good graces. Access auction data and run lists instantly.
//Market Metrics Trim Decoding: Enter VIN, we decode down to the trim. Compare apples to apples. Any questions?