Don't know what happened. It used to be very timely and efficient. Now it takes over an hour to be assigned a rider. Not worth the effort. I'm back you my regular courier guy. Update 10/5/17. Just used the app to order for a rider and chose to pay via mpesa, on the mpesa page I realized it added Ksh.10 to my original price. Due to the convenience most of us don't pay attention to the small details on the mpesa payment side. All be warned about this and verify. When i corrected the amount and paid, it told me I owe 10 shillings and asked how I'd like to pay. This is just theft. Buyers beware!!!
What an awful app! First the screen gives 2 options for delivery of my package, one for 200 shillings (if you don't mind the rider also executing other pick ups and drop offs) and the other for 240 (direct drop off). I chose the 200 shilling option, and guess what? I was asked to pay 250 shillings on mpesa! So that was con number 1. Secondly the rider was scheduled to arrive in half an hour took over an hour 10min to make it to my location, would not pick calls. The app itself has serious bugs, showing the rider at gitanga road one second and then kilimani the next! When I called customer service to ask where my rider was, they actually had no record of my ride taking place, and asked me to provide a ride number which was never provided to me on the app! Also when I complained that I was being charged more than the price, the customer service rep merely said 'oh' like it wasn't her problem. I got sick of waiting And cancelled the ride, only to find the reasons for cancelling were limited and not one of them listed rider error as a reason! Called customer service back and told them to cancel and send me back my money via mpesa... Which leads to the final con.. 3 hours have passed and I still haven't received my money back! Thieves!! Don't use this app, it sucks
It's unfair to force customers an app upgrade to access the services,it should be my choice to upgrade to a new version or not.
My first ride was smooth. Looking forward to future experiences
Nice and Easy. Fast
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