Review from Flavia Kendi
It's an awesome app keep up
November 2, 2017Thank you Flavia. We appreciate your feedback!
This is a totally useless service. They deduct from mpesa before confirming rider/driver. They do not have any riders or drivers, any shown on the screen disappear immediately you pay! Calling customer care is frustrating and is only picked on the 4th or 5th attempt. Getting a refund takes time. I gave them two chances. Had to cancel and deliver packages myself. Have given up!
I'll list down my issues. I hate being forced to review riders every time I use the app. There's a bug where the app tells me the cost is x amount but when it connects to MPESA, it automatically inputs a higher amount. Theft? I don't know. Also, it takes up to an hour or two to get riders.... Sometimes time is of the essence. Lastly, my riders don't seem to have maps installed. I have to direct them over the phone to landmarks that are visible on Google maps.
Great app. I used the pick up service and the driver and customer care agent were very helpful
Getting frustration not yet gotten job patiently waiting
It's very convenient and effective. And the customer care is very helpful and reliable
Metrash2 offers the residents of Qatar an easy way to access MOI services.